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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1870 reviews)

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4.66

Based on 1,870 reviews, last reviewed 7th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I like a building society office which is small and... I like a building society office which is small and friendly, it´s main asset for me are that it is in the centre of Bath with very good opening hours... Read more Reviewed on: 7th February 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1870)

Review of the Bath Building Society, Savings:

i have had no experience this year

i have had no experience this year Reviewed on: 13th September 2024

Reply from Bath Building Society Hi, we are always here if you need to contact us either by phone or in person. Sam Dorrington, Branches Manager Response date: 18th September 2024

Lisa was very helpful in Oldfield Park today.

Lisa was very helpful in Oldfield Park today. Reviewed on: 13th January 2025

Reply from Bath Building Society Thank you very much for the feedback! I will be sure to pass it onto Lisa who will be over the moon! Sam Dorrington, Branches Manager Response date: 17th January 2025

Popped into Wood Street branch today - as I regularl...

Popped into Wood Street branch today - as I regularly do! Always a breath of fresh air to speak to Tracey and Jane, who always brightens up my day. Nothing is ever too much trouble and their helpful and cheery attitude always makes me smile. Keep up the good work ladies! Reviewed on: 9th January 2025

Reply from Bath Building Society Thank you very much for the feedback. I will make sure to pass the feedback onto Jane and Tracey, who will be over the moon to hear what great impacts they're having! Sam Dorrington, Branches Manager Response date: 10th January 2025

Great Customer Service

I needed to establish my credentials as Attorney for an account holder who is seriously ill in hospital. Kelsey lead me through the various stages of the process in a friendly, knowledgeable and efficient manner, taking in to account the security involved. She responded to each email promptly and told me what to expect next. She made the process straightforward which made my situation easier than I'd expected. Thanks very much. Reviewed on: 7th January 2025

Reply from Bath Building Society Thank you very much for the feedback. I will pass this onto Kelsey who will be thrilled that she left such a lasting impression and made the entire process as smooth as possible. Sam Dorrington, Branches Manager Response date: 8th January 2025

Welcoming experience

Spoke to kelsey over the holiday period, she was very warming, friendly and helpful in regards to all of my requests, a credit to the company. Reviewed on: 3rd January 2025

Reply from Bath Building Society Thank you very much for the feedback. I will pass this onto Kelsey who will be thrilled that she left such a lasting impression. Sam Dorrington, Branches Manager Response date: 8th January 2025

Very helpful staff.

Very helpful staff, - in person, on line or by phone - who make sure you understand and receive all relevant information. Reviewed on: 27th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I will pass on the kind words to the savings team, and we will continue to do our best! Sam Dorrington, Branches Manager Response date: 30th December 2024

Local branches

Local branches, Account can be operated in Branch or online , I really like the fact you get a passbook. The staff are really helpful Reviewed on: 12th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I will pass on the kind words to the team in the branches! Sam Dorrington, Branches Manager Response date: 30th December 2024

It has two branches with very friendly staff, I use...

It has two branches with very friendly staff, I use Moorland road mainly Reviewed on: 12th December 2024

It was very easy opening the account with yourselves .

It was very easy opening the account with yourselves . Very satisfactory thank you Reviewed on: 12th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I am glad you found everything satisfactory! Sam Dorrington, Branches Manager Response date: 30th December 2024

Really easy to deal with.

Really easy to deal with. Glad I choose this Society Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you very much for the feedback, and we're also glad you chose us! Sam Dorrington Branches Manager Response date: 12th December 2024

A joy to visit the ladies at Wood Street!

A joy to visit the ladies at Wood Street! Friendly, approachable but always professional. Well done Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you so much for the kind words, I will pass them onto the team at Wood Street! Keep on visiting, there's nothing we like more than helping our members! Sam Dorrington Branches Manager Response date: 12th December 2024

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