Write a review

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1869 reviews)

View other Bath Building Society products

4.66

Based on 1,869 reviews, last reviewed 4th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

We like having local branches with very friendly fac... We like having local branches with very friendly face-to-face staff - we like having a passbook (and will be most upset if you ever “Go Digital” and r... Read more Reviewed on: 4th February 2025

Verified source

Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

Read all reviews See your review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1869)

Review of the Bath Building Society, Savings:

The customer service support was quick and simple!

The customer service support was quick and simple! I appreciate them solving my issue very quickly! Reviewed on: 3rd February 2025

Great Customer Service

I needed to establish my credentials as Attorney for an account holder who is seriously ill in hospital. Kelsey lead me through the various stages of the process in a friendly, knowledgeable and efficient manner, taking in to account the security involved. She responded to each email promptly and told me what to expect next. She made the process straightforward which made my situation easier than I'd expected. Thanks very much. Reviewed on: 7th January 2025

Reply from Bath Building Society Thank you very much for the feedback. I will pass this onto Kelsey who will be thrilled that she left such a lasting impression and made the entire process as smooth as possible. Sam Dorrington, Branches Manager Response date: 8th January 2025

Welcoming experience

Spoke to kelsey over the holiday period, she was very warming, friendly and helpful in regards to all of my requests, a credit to the company. Reviewed on: 3rd January 2025

Reply from Bath Building Society Thank you very much for the feedback. I will pass this onto Kelsey who will be thrilled that she left such a lasting impression. Sam Dorrington, Branches Manager Response date: 8th January 2025

Very helpful staff.

Very helpful staff, - in person, on line or by phone - who make sure you understand and receive all relevant information. Reviewed on: 27th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I will pass on the kind words to the savings team, and we will continue to do our best! Sam Dorrington, Branches Manager Response date: 30th December 2024

Local branches

Local branches, Account can be operated in Branch or online , I really like the fact you get a passbook. The staff are really helpful Reviewed on: 12th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I will pass on the kind words to the team in the branches! Sam Dorrington, Branches Manager Response date: 30th December 2024

It has two branches with very friendly staff, I use...

It has two branches with very friendly staff, I use Moorland road mainly Reviewed on: 12th December 2024

It was very easy opening the account with yourselves .

It was very easy opening the account with yourselves . Very satisfactory thank you Reviewed on: 12th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I am glad you found everything satisfactory! Sam Dorrington, Branches Manager Response date: 30th December 2024

Really easy to deal with.

Really easy to deal with. Glad I choose this Society Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you very much for the feedback, and we're also glad you chose us! Sam Dorrington Branches Manager Response date: 12th December 2024

A joy to visit the ladies at Wood Street!

A joy to visit the ladies at Wood Street! Friendly, approachable but always professional. Well done Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you so much for the kind words, I will pass them onto the team at Wood Street! Keep on visiting, there's nothing we like more than helping our members! Sam Dorrington Branches Manager Response date: 12th December 2024

I visit Wood Street Branch, where it is a delight to...

I visit Wood Street Branch, where it is a delight to deal with human beings as questions get answered quicker and in context, which saves a Hugh amount of time for the customer. So well done to your staff, either face to face or over the phone (as while there are basic questions most need the context and so many companies simply put the lists of rules and answers online, usually needing another click to get to a partial answer which takes so much time and is designed to confuse - so don`t go down that road s.v.p) Reviewed on: 11th December 2024

Reply from Bath Building Society Thank you very much for the positive words. We always strive to give the best possible human to human service, and will continue to do so as much as possible! Sam Dorrington Branches Manager Response date: 12th December 2024

Local Branch in home town.

Local Branch in home town. Friendly staff. Bit heavy on the paper work and neither passbook or letter mention the interest rate or expiry date. Reviewed on: 3rd December 2024

Reply from Bath Building Society Hi, thank you very much for the response. We always try to offer the best experience when you come into branch! Thank you for the feedback regarding the passbook/welcome letter, I will review this and see if changes can be made. Sam Dorrington, Branches Manager Response date: 4th December 2024

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Extra Saver
from Sainsburys Bank 2.62 from 6 reviews
Savings
from The Stafford Building Society 1.00 from 1 reviews
Savings
from Scottish Building Society 4.82 from 1839 reviews

There's still more to see!

Bath Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub