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Bath Building Society: Savings reviews

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4.69
Based on 2,035 reviews, last reviewed 16th Jun 2025
60% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025
Helen M's avatar
Helen M

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
Skye's avatar
Skye
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About this product

Bath Building Society Savings reviews (2035)

Review of the Bath Building Society, Savings:

EXTREMELY POOR interface for iPhones

2
EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025
Skye's avatar
Skye
Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025
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Bath Building Society

Katie was very helpful, knowledgeable, polite and fr...

5
Katie was very helpful, knowledgeable, polite and friendly Reviewed on: 9th April 2025
mrs t's avatar
mrs t
Reply from Bath Building Society Thank you for your feedback! We're delighted to hear that Katie provided you with such a positive experience. We strive to ensure our team is always helpful, knowledgeable and friendly. Chris Burns - Customer Service Officer Response date: 5th May 2025
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Bath Building Society

5 star customer service

5
I had multiple issues opening my first ISA with Bath BS, but luckily Charlotte and especially Chris Burns helped me over the phone over two to three days to uncover the obstacles that were making my account creation so difficult, putting in the extra time to prioritise my case and rectify it as fast as possible. Professional, understanding, fantastic all round. I’m very impressed and pleased with how things were handled. Reviewed on: 8th April 2025
Ellis's avatar
Ellis
Reply from Bath Building Society Hi Ellis, Thank you so much for the feedback. I am so happy to hear that we have been able to solve the issues you were experiencing and both Charlotte and Chris were able to help. I will pass the feedback onto both of them, and if you do have any further issues please do reach out. Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

In branch service review

4
Make a physical branch better than the internet. Reviewed on: 3rd April 2025

In branch service review

5
Staff are welcoming and helpful, they are knowledgeable about their products. Reviewed on: 3rd April 2025

In branch service review

4
It took a very long time to set up the Trust account. However the service and information that I has was very good and informative. I was confused when I was issued TWO account numbers but "Jane" was very helpful in resolving everything. Reviewed on: 3rd April 2025

Lifetime ISA

5
had really lovely chap help with Lifetime ISA questions, so friendly & knowledgable, even found info from a colleague when he did not know the answer. the phone was answered very quickly too Reviewed on: 1st April 2025
JaS's avatar
JaS
Reply from Bath Building Society Hi Jas, Thank you for your feedback! We're delighted to hear that our team member was able to assist you with your Lifetime ISA questions in a friendly and knowledgeable manner. It's great to know that he went the extra mile to find the information you needed. Chris Burns - Customer Service Officer Response date: 7th April 2025
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Bath Building Society

Bath Building Society Review

3
Bath BS is an ok building society. The product that I have is fine for what I need it for. Their customer service is great. When I faced a certain problem, I called Bath BS and I felt heard and my issue was resolved Reviewed on: 1st April 2025
Frank Okorafor's avatar
Frank Okorafor
Reply from Bath Building Society Hi Frank, Thank you for sharing your review! We're glad to hear that our product meets your needs and that our customer service was able to resolve your issue effectively. Chris Burns - Customer Service Officer Response date: 7th April 2025
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Bath Building Society

Wonderful staff!

5
I regularly visit Moorland Road Branch and find all the staff kind, helpful and absolutely wonderful! Reviewed on: 31st March 2025
Reply from Bath Building Society Thank you for your lovely feedback! We're delighted to hear that you find our staff at the Moorland Road Branch kind, helpful, and wonderful. Your satisfaction is very important to us. Chris Burns - Customer Service Officer Response date: 7th April 2025
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Bath Building Society

Thank you Jess!

5
I found the live chat feature very helpful, and it was nice to be able to gain advice from a real person and not an AI chat-bot. Jess was extremely helpful and patient, and sorted by issue efficiently. Reviewed on: 31st March 2025
Reb's avatar
Reb
Reply from Bath Building Society Hi Reb, Thank you for your feedback! We're delighted to hear that you found our live chat feature helpful and appreciated Jess's assistance. It's always our goal to provide efficient and personal service. Chris Burns - Customer Service Officer Response date: 7th April 2025
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Bath Building Society

Jess was very helpful with my query and answered all...

5
Jess was very helpful with my query and answered all my questions. The chat app was easy to use and quick response. Reviewed on: 27th March 2025
Judy B's avatar
Judy B
Reply from Bath Building Society Hi Judy, Thank you for your feedback! We're glad to hear that Jess was able to assist you effectively and that you found our chat app easy to use. Chris Burns - Customer Service Officer Response date: 7th April 2025
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Bath Building Society

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