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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1999 reviews)

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4.68

Based on 1,999 reviews, last reviewed 17th Apr 2025

330% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

I received a quick response to my request I received a quick response to my request Reviewed on: 17th April 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1999)

Review of the Bath Building Society, Savings:

EXTREMELY POOR interface for iPhones

EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025

Always very helpful whenever I need to deal by telep...

Always very helpful whenever I need to deal by telephone Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Max, Thank you for your feedback! We're pleased to hear that you find our telephone service very helpful. Providing excellent support over the phone is a priority for us, and we're glad to know we're meeting your expectations. Chris Burns - Customer Service Officer Response date: 10th March 2025

Always keep me in touch, with rates don’t have to ke...

Always keep me in touch, with rates don’t have to keep swapping accounts. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi David, Thank you for your message! We're glad to hear that you appreciate being kept informed about our rates. We strive to provide consistent and competitive rates. Your satisfaction is important to us, and we'll continue to keep you updated. Chris Burns - Customer Service Officer Response date: 10th March 2025

I needed help with the online banking app

I needed help with the online banking app and this was excellent-Chris helped me through each screen and was very patient with me and my tablet until we could achieve the action I required. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Katie, Thank you for your feedback! We're delighted to hear that you were helped with the online banking app and It's great to know that the agents patience and guidance helped you to get back online. It was myself who helped you and I personally really appreciate the feedback! Chris Burns - Customer Service Officer Response date: 10th March 2025

Very helpful, friendly staff, always give sound advice

Very helpful, friendly staff, always give sound advice Reviewed on: 9th March 2025

Reply from Bath Building Society Thank you for your message! We're pleased to hear that you find our staff very helpful, friendly, and always providing good information. Your positive experience is important to us, and we look forward to continuing to serve you with the same level of excellence. Chris Burns - Customer Service Officer Response date: 10th March 2025

Excellent customer service and options.

Every time I have visited the beach office, I have been seen quickly by a welcoming and helpful member of staff. I am very pleased with the customer service and by the savings options, which compare favourably with thebig banks’. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Jane, Thank you so much for your kind words! We're delighted to hear that you've had such positive experiences. Our team strives to provide prompt and friendly service, and it's wonderful to know that our efforts are appreciated. Your feedback is greatly valued and motivates us to continue delivering excellent service. Chris Burns - Customer Service Officer Response date: 14th March 2025

Always very helpful and friendly in Branch

Always very helpful and friendly in Branch Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Carol, Thanks for the feedback. We pride ourselves on the great service we give in branch and no task is too small. I will pass the kind words onto the Branches Team. If you ever need to contact us, please do reach out. Sam Dorrington, Branches Manager Response date: 14th March 2025

Local society with several actual branches locally.

Local society with several branches locally. Staff always helpful, great to manage things in person, although I understand online is available Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Louise, Thanks for the feedback. We pride ourselves on the great service we give in branch and no task is too small. I will pass the kind words onto the Branches Team. If you ever need to contact us, please do reach out. Sam Dorrington, Branches Manager Response date: 14th March 2025

Great service, local, friendly , helpful.

Great service, local, friendly , helpful. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Kappa, Thank you for your kind feedback! We're glad to hear that you find our service great, local, friendly and helpful. We appreciate your positive experience and look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 10th March 2025

Bath Building Society are the Best!

Fantastic to be able to phone up and get to speak to somebody in the branch. I’ve been with BIBS for many years, have moved away from the Bath area but retain my two accounts with them. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Karen, Thank you for your helpful feedback! We're thrilled to hear that you find Bath Building Society to be the best and that you appreciate being able to speak to someone in the branch or when you call. It's wonderful to know that you've stayed with us for many years, even after moving away from the Bath area. Your loyalty means a lot to us, and we look forward to continuing to help you as and when we're needed! Chris Burns - Customer Service Officer Response date: 10th March 2025

Great customer service

Staff are always friendly and take time to listen to customers. Highly recommend to friends and family. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi James, Thank you for your message! We're pleased to hear that our staff are always friendly and take the time to listen. Your recommendation to friends and family means a lot to us, and we look forward to continuing to provide you with the best service possible. Chris Burns - Customer Service Officer Response date: 10th March 2025

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