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Ellis

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Review of the Bath Building Society, Savings:

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5 star customer service

I had multiple issues opening my first ISA with Bath BS, but luckily Charlotte and especially Chris Burns helped me over the phone over two to three days to uncover the obstacles that were making my account creation so difficult, putting in the extra time to prioritise my case and rectify it as fast as possible. Professional, understanding, fantastic all round. I’m very impressed and pleased with how things were handled. Reviewed on: 8th April 2025

Reply from Bath Building Society Hi Ellis, Thank you so much for the feedback. I am so happy to hear that we have been able to solve the issues you were experiencing and both Charlotte and Chris were able to help. I will pass the feedback onto both of them, and if you do have any further issues please do reach out. Sam Dorrington, Branches Manager Response date: 10th April 2025

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