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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Information

Information given quick and without responding with an essay Reviewed on: 12th October 2020

Reply from Bath Building Society Good Afternoon, thank you for your response, Caroline Customer support Department. Response date: 20th October 2020

Answered my question immediately.

Always helpful to older and, not so internet savvy people like me. Reviewed on: 12th October 2020

Reply from Bath Building Society Good Afternoon, Thankyou for taking the time to send your response. Caroline, Customer support Department Response date: 20th October 2020

Efficient help

Barry was quick to reply and was helpful Reviewed on: 7th October 2020

Reply from Bath Building Society Good Morning, so pleased Barry was quick and helpful in his response, Many Thanks, Caroline, Customer support Department. Response date: 9th October 2020

Always helpful personal response

It is always a good experience, every response is positive and courteous Reviewed on: 5th October 2020

Reply from Bath Building Society Good morning, so pleased that you always experience a good experience, Many Thanks, Caroline, Customer Support Department. Response date: 9th October 2020

Opening an account on behalf of a trust

A helpful and responsive chat team put me in touch with the appropriate team to help me open an account on behalf of a trust. Reviewed on: 5th October 2020

Reply from Bath Building Society Good Morning, so pleased that we were able to help you sort out your Trust Account, Many Thanks, Caroline, Customer Support Department. Response date: 9th October 2020

Account Transactions

Very efficient service, responsive to requests. Reviewed on: 3rd October 2020

Reply from Bath Building Society Good Morning, Nice to hear that you received efficient service, Many thank, Caroline, Customer support Department. Response date: 9th October 2020

Good customer service

Good customer service on call earlier and got straight through Reviewed on: 2nd October 2020

Reply from Bath Building Society Good Morning, so pleased you were happy with the service you received, Thank you for your response, Caroline, Customer support Department. Response date: 9th October 2020

Helpful outcome

Easy to speak to a real person without having to click through multiple options on phone. They are always friendly and helpful. Barry even phoned me back when my mobile connection failed mid conversation. He guided me through the process of making my first on line transaction. Reviewed on: 1st October 2020

Reply from Bath Building Society Good Morning, Thank you for taking the time to respond, so pleased Barry was able to help you, Caroline, Customer support Department Response date: 9th October 2020

Fast, efficient and polite service

The chat option is great with really short waiting times. The info is spot on and the staff are knowledgable and polite. Better service than any of the other banks I use. Reviewed on: 1st October 2020

Reply from Bath Building Society Good Morning, such a nice response to read, So glad you are pleased with the Chat service, Caroline , Customer support Department. Response date: 9th October 2020

POA for my Mother.

Corinne was very helpful, explained in detail, and helped me through the procedure with great clarity, especially as I am living at a distance. My Mother has been a customer for many years, and I cannot think of any other ways she could have assisted me Reviewed on: 29th September 2020

Reply from Bath Building Society Good morning, So pleased Corinne was able to help you, Thank you for your response, Caroline, customer Support Department Response date: 9th October 2020

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