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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,374 reviews, last reviewed 27th Aug 2026
20% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026
Ron M's avatar
Ron M

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026
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Hope
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Bath branch review

4
Being able to talk to someone on the phone easily and quickly Reviewed on: 29th September 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society Thanks for the lovely review. Holly, Customer Support Team Response date: 10th October 2020
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Bath Building Society

Polite, friendly and efficient

5
Barry is a credit to the team. Assisted with an initial account withdrawal, acknowledged errors during the initial account opening and rectified promptly both via emails and telephone calls. Thanks Barry! Reviewed on: 24th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Afternoon, So pleased Barry was able to help you, Thank you for your response, Caroline , Customer Support Department. Response date: 29th September 2020
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Bath Building Society

still real people !

5
Contacted Bath Building society today about an old account, and got a straight forward answer that I could understand strait off, not something I have come to find with many other building society’s. The answer obviously came from a real person and not one of these computer generated letters. Thank you BBS for still being the same since my first mortgage 37 years ago. Reviewed on: 24th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Afternoon, Thank you for your response , I agree it is nice to be able to speak to somebody to get your problem sorted, Caroline, Customer support Department. Response date: 29th September 2020
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Bath Building Society

Bath branch review

5
Office in small village close to where we love in South Petherton Somerset Reviewed on: 24th September 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society Thanks for taking the time to review our lovely team at South Petherton. Holly, Customer Service Team Response date: 10th October 2020
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Bath Building Society

Registering online for children's accounts

5
Corinne helped me with a very tricky situation. She was incredibly patient with a great attitude and I'm very grateful to her. Fab team and fantastic customer service. Reviewed on: 24th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Afternoon, So pleased to read such a positive response. Thank You for taking the time to respond, Caroline Customer Support Department. Response date: 29th September 2020
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Bath Building Society

Friendly, welcoming and helpful

5
Whenever I visit Bath Building Society I always receive a warm welcome. The staff are always friendly and very helpful. On this occasion my contact was via email and the service remained good. Reviewed on: 23rd September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, Thank you for taking the time to send your lovely response, Caroline Customer Support Department. Response date: 24th September 2020
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Bath Building Society

Bath branch review

5
Lovely branch in Moorland Rd, all staff are so helpful and friendly Reviewed on: 23rd September 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society This is so lovely to hear, thanks so much for your feedback. Holly, Customer Service Team Response date: 10th October 2020
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Bath Building Society

pleased with the service

5
very pleased with the service, Corinne has always been very helpful. Reviewed on: 23rd September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, thank you for taking the time to send your positive response, Caroline, Customer Support Department. Response date: 24th September 2020
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Bath Building Society

Extremely helpful advisor

4
Barry could not have been any more helpful or efficient, he resolved my problem as quickly as he could, thanks Barry. Reviewed on: 22nd September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, Thank you for taking the time to respond to us, So glad you had a quick and efficient response from Barry, Caroline, Customer Support Department. Response date: 24th September 2020
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Bath Building Society

Quick and helpful response

4
I had to make an enquiry related to a family death, the response was quick and helpful without obstruction Reviewed on: 22nd September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, So pleased that we were able to help you at this sad time, please do not hesitate to contact us again if there is anything else we can help you with, Caroline Customer Support Department. Response date: 24th September 2020
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Bath Building Society

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