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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2068 reviews)

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4.69

Based on 2,068 reviews, last reviewed 29th Aug 2025

45% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

In branch service review Staff very helpful and generous with time and understanding. Reviewed on: 29th August 2025

Verified source

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2068)

Lovely old fashioned service where you feel valued as a customer

I like the fact that the service is very personable and friendly not like dealing with a big lender where you don't feel valued. With BIBS you make me feel valued. Reviewed on: 4th June 2020

Reply from Bath Building Society We do really value our members and always try to give a personal service. Thanks for the kind review. Holly, Customer Support Team Response date: 24th June 2020

Great local building society

I like the way that the building society supports its local community Reviewed on: 4th June 2020

Reply from Bath Building Society We love supporting them too. Thanks for the review. Holly, Customer Support Team Response date: 24th June 2020

They are fantastic

Great customer relations, they always remember you! Reviewed on: 4th June 2020

How a Building Society should be.

I like the customer care, I've found it the best of any B.S. I've had accounts with. The staff make you feel like you're important to them and always do their best to help. Their web site is easy to use and if there is a problem I've always been able to speak to a real person. Please don't change! Reviewed on: 4th June 2020

Reply from Bath Building Society Wow! Such a lovely review. Thankyou. Holly, Customer Support Team Response date: 24th June 2020

Trustworthy local institution

I like the idea that BIBS is a local firm that engages with the community in my home town. I like having a local branch (Moorland Rd) that is easy to visit and has staff who have always been friendly and helpful ... and I like the fact that I have been able to open a savings account for my (Bath-resident) grandson again with a local firm that I trust to continue well into the future. To improve my experience you could up your interest rates ... but ... Reviewed on: 4th June 2020

Reply from Bath Building Society Happy to help you save for your grandson, that's lovely. Holly, Customer Support Team Response date: 24th June 2020

A reliable bank with good, clear communication

Informative communication via letters. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your kind review. Holly, Customer Support Team Response date: 24th June 2020

Friendly

All the staff at the Moorland Road branch are so friendly , helpful and polite and nothing seems to much trouble wether you go in or telephone. And they have a good system in place for still being able to deposit and withdraw money due to this virus Reviewed on: 4th June 2020

Reply from Bath Building Society The Oldfield Park staff will be delighted with your kind review. Thanks. Holly, Customer Support Team Response date: 24th June 2020

Steve

Always found the staff polite and very helpful. Even in this trying environment I found accessibility to a branch easy and contactable. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely review Steve. Holly, Customer Support Team Response date: 24th June 2020

BBS are great !

I like the informal nature of the business, I like that it invest locally as much as possible and that it keeps my money safe! Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the wonderful feedback. Holly, Customer Support Team Response date: 24th June 2020

Bath Building Society

Ive been a member of the Society for 20 years and for those years, the constant thread is service, reliability and trust. A great organisation and its good that staff rarely change, so you build up a relationship with an organisation that is founded on classic values. I have nothing but praise for them all. The Mortgage Department are outstanding! Well done and thank you. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for being a long standing loyal customer of ours. Holly, Customer Support Team Response date: 24th June 2020

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