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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2111 reviews)

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4.70

Based on 2,111 reviews, last reviewed 7th Nov 2025

34% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

Very friendly and helpful. Very friendly and helpful. Nice to have a local branch with real people. Reviewed on: 7th November 2025

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2111)

Good service

I wanted to be able to access my account online and a BBS member of staff was extremely helpful and made moving to online really easy. Reviewed on: 4th June 2020

Reply from Bath Building Society Glad we could get you set up on our Bath Online service. Holly, Customer Support Team Response date: 23rd June 2020

Helpful, friendly building society

It is good to support a local building society and living in Oldfield Park, and having a branch in Moorland Road, makes transactions easy. It is a helpful and friendly branch, and I appreciate having a comfortable seat to sit on (before covid), whilst being served. Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at Oldfield Park will be pleased with your lovely comment. Thank you. Holly, Customer Support Team Response date: 23rd June 2020

Friendly and dependable

Local. Works well for me , not aware of anything that would make my experience better. Reviewed on: 4th June 2020

Reply from Bath Building Society That's fantastic! Thanks for your wonderful review. Holly, Customer Support Team Response date: 23rd June 2020

Great customer service ..but ...

We found ourselves in an unusual situation in that we are stranded abroad and needed to access our accounts and if need be transfer funds. Given the circumstances the telephone was answered without too long a delay but for us it proved the real value of the “ chat line “ service. Please look at maintain and enhancing this as any issues an be ironed out promptly. Reviewed on: 4th June 2020

Reply from Bath Building Society We're glad to hear you have found our live chat service useful, we introduced it last year and it has proved a popular option for many customers wanting to communicate in 'real time' with our customer service teams. Thank you for your response. Response date: 4th June 2020

Local and expert

Always friendly, always professional, always accessible Reviewed on: 4th June 2020

Accessable to the Branch and staff

I know my savings are safe and the service provided is most satisfactory Reviewed on: 4th June 2020

Small and friendly

Nothing is too much trouble. Always ready to give honest advice. Reviewed on: 4th June 2020

A good local building society

Living in Keynsham I rarely go into Bath especially recently but being able to do all my business on line is a great help. If I have a problem I either ring for help and there is a very speedy response or email and these are quickly replied to. A very responsive organisation who genuinely seem to want to help. Reviewed on: 4th June 2020

Excellent

Everyone including Hamden Financial Services are so considerate and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society I will pass on your kind response to the Hamdon team. Thank you. Holly, Customer Support Team Response date: 24th June 2020

Traditioal building society with original mutial values

A more visable main branch, this acts as an advert. Another branch on east side of Bath. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us, we appreciate it! Holly, Customer Support Team Response date: 24th June 2020

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