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Bath Building Society: Savings reviews

View other Bath Building Society products
4.74
Based on 2,346 reviews, last reviewed 17th Jun 2026
72% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

A welcome helping hand I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026
Pip W's avatar
Pip W

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026
Stephen P's avatar
Stephen P
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2346)

Extremely helpful advisor

4
Barry could not have been any more helpful or efficient, he resolved my problem as quickly as he could, thanks Barry. Reviewed on: 22nd September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, Thank you for taking the time to respond to us, So glad you had a quick and efficient response from Barry, Caroline, Customer Support Department. Response date: 24th September 2020
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Bath Building Society

Quick and helpful response

4
I had to make an enquiry related to a family death, the response was quick and helpful without obstruction Reviewed on: 22nd September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, So pleased that we were able to help you at this sad time, please do not hesitate to contact us again if there is anything else we can help you with, Caroline Customer Support Department. Response date: 24th September 2020
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Bath Building Society

Oldfield Park branch review

5
I love the people who work in Moorland Rd and Wood St. branches they're kind and very helpful. Thank you to Connie and Emma for helping me sort the Online out. You are all a great bunch. Thank you all xx Reviewed on: 21st September 2020
Oldfield Park branch customer's avatar
Oldfield Park branch customer
Reply from Bath Building Society This is so kind of you to say, we really appreciate your fab review. Hope to see you again soon. Holly, Customer Support Team Response date: 10th October 2020
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Bath Building Society

Very helpful

5
helpful and quick service with Bath BS Reviewed on: 21st September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for your review, I'm pleased we were able to help you. Holly, Customer Support Team Response date: 22nd September 2020
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Bath Building Society

Oldfield Park branch review

5
Customer service was friendy and approachable. I could ask any questions and not feel intimited. Staff couldn't do enough to help me. I left knowing I'd made the best decision for me. Reviewed on: 19th September 2020
Oldfield Park branch customer's avatar
Oldfield Park branch customer
Reply from Bath Building Society I will pass on your fab review to our brilliant staff at Oldfield Park. Many thanks. Holly, Customer Service Team Response date: 10th October 2020
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Bath Building Society

Personable service

5
I phoned the main number expecting to get through to a switchboard. Instead, a very friendly member of staff (Caroline) picked up the phone and was able to deal with my enquiry there and then. This was the first time I have contacted Bath BS and found it a very refreshing customer service experience, way beyond expectations. Thank you. Reviewed on: 18th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Such a lovely review, thanks for taking the time to feedback to us. I will pass on your kind words to my colleague Caroline. Holly, Customer Service Team Response date: 22nd September 2020
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Bath Building Society

Always efficient and friendly.

5
The service they provide in handling our trust is exemplary. Reviewed on: 18th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, Thank You for taking the time to respond with your positive comments, Many thanks , Caroline, Customer Support Department. Response date: 18th September 2020
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Bath Building Society

Bath branch review

5
I was impressed by the helpfulness to my original telephone enquiry, and then by the friendliness and efficiency when I visited to open the a/c Reviewed on: 17th September 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society This is great to hear, so pleased we could help. Holly, Customer Service Team Response date: 10th October 2020
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Bath Building Society

An efficient and attentive service

4
Corinne quickly understood my needs and was keen to find a solution to help switch account holders. It's appreciated that Bath BS can still be flexible and offer solutions: this wasn't the case with another building society I dealt with today! Reviewed on: 15th September 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, Thank you for taking the time to respond. So pleased that Corinne was able to find a solution for you. Many Thanks Caroline, Customer Support Department. Response date: 17th September 2020
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Bath Building Society

Bath branch review

5
Fantastic, friendly and helpful staff. Online is a bit clunky but vastly out-weighed by the positive people at BBS Reviewed on: 15th September 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society Thanks for the 5* review, we really appreciate it. Holly, Customer Service Team Response date: 10th October 2020
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Bath Building Society

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