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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1968 reviews)

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4.65

Based on 1,967 reviews, last reviewed 10th Mar 2025

13% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Honest review. Always a friendly atmosphere, good service and interest rates. Reviewed on: 10th March 2025

Latest lowest rating:

1

Can’t log in. Can’t log in. Have been sent unique ID and changed password. Still no joy. Reviewed on: 7th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1968)

Review of the Bath Building Society, Savings:

Confidence personified

I have been a member of Bath Building Society (or Bath Investment & Building Society as it was then) for over 70 years. When I visit the Bath Branch I meet the same members of staff I have met for decades and this inspires confidence. They are happy and contented and secure in their employment and I too am confident in entrusting my savings to them. The investments rates are always good and the security of my savings is comforting. Now at 80 years old long may this continue for me and my younger members of my family. Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Cyril, wow...we couldn't ask for a more loyal Member than that and it's good to know your family are also Members of the Society. We'll pass your feedback onto the Branch team. Jo Gillow, Communications Manager. Response date: 3rd April 2023

Great online banking.

Bath Building Society have excellent online banking ‘Bathonline’ which is very easy to use Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Gordon, Thank you for your great feedback! We're pleased to hear that you always have a seamless experience when using our online platform. Your satisfaction is important to us, and we look forward to continuing to provide you with smooth and hassle-free service. Chris Burns - Customer Service Officer Response date: 10th March 2025

excellent personal advice from the start!

We had excellent personal advice from the Company Secretary in our own home at the beginning! Since then the investment has done well and the office staff have always been very helpful! Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Roger, Thank you for your kind words! We're delighted to know that you have had such a positive experience with our customer service team. Your feedback is important to us, and we look forward to assisting you again in the near future. Chris Burns - Customer Service Officer Response date: 10th March 2025

Customer service has always been a top priority for...

Customer service has always been a top priority for Bath building society and the advice excellent. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Andrew, Thank you for your fantastic feedback! We're thrilled to know that you receive exceptional customer service whenever you need help. Your satisfaction is our goal, and we look forward to continuing to assist you with the same level of dedication. Chris Burns - Customer Service Officer Response date: 10th March 2025

Helpful resolving banking app issues

I was trying to set up the app for my savings account and was given really clear guidance by the person I spoe to Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your fantastic feedback! We're thrilled to hear that you received top-notch service when trying to set up our Mobile App. Your satisfaction is our top priority, and we look forward to serving you with the same level of excellence in the future. Chris Burns - Customer Service Officer Response date: 10th March 2025

Outstanding service

At building society have always given outstanding service Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Emma, Thank you for your wonderful feedback! We're delighted to hear that you consistently receive outstanding customer service during your interactions with the team. Your satisfaction is our top priority, and we look forward to continuing to serve you with the same level of excellence. Chris Burns – Customer Service Officer Response date: 10th March 2025

Friendly local society

Friendly service and competitive savings rates Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Pedro, Thank you for your kind feedback! We're pleased to know that you find our team friendly and our rates competitive. Your satisfaction mean a lot to us, and we look forward to continuing to meet your expectations. Chris Burns - Customer Service Officer Response date: 10th March 2025

My local Building Society..

My local Building Society and they have a branch very near me. They are always friendly and welcoming and have a chair ready. They help with queries and never make me feel small or silly Reviewed on: 6th March 2025

Reply from Bath Building Society Hi, Thank you very much for the feedback. We pride ourselves on the great service we offer within the branches and will continue to do so whenever you need us. Sam Dorrington, Branches Manager Response date: 10th March 2025

All round winner

Helpful, approachable staff. Can talk over the phone or pop into their office. Competitive interest rates on savings. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Angela, Thank you so much for the feedback. We pride ourselves on our service, and I will be sure to pass on your kind words to the Savings team. Sam Dorrington, Branches Manager Response date: 7th March 2025

I regularly use the customer telephone service which...

I regularly use the customer telephone service which is very useful as I am unable to attend a branch in person due to mobility issues. The telephone is answered promptly and the service agents are very helpful. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Lesley, I am glad that we are able to offer alternatives for yourself to contact us as you can no longer visit our branches. We will continue to make your life as easy as possible. Sam Dorrington, Branches Manager Response date: 10th March 2025

simple to set up accounts

setting up savings account was straightforward and communications were efficient Reviewed on: 6th March 2025

Reply from Bath Building Society Hi, Thank you very much for the feedback, and I'm glad you didn't have any issues when setting up an account with ourselves. If you ever need to contact us, please get in touch. Sam Dorrington, Branches Manager Response date: 7th March 2025

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