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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1876 reviews)

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4.65

Based on 1,876 reviews, last reviewed 11th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Great customer service at Oldfield Park Came into Oldfield to sort out a bereavement and was served by Rachel. She was friendly and really helpful. I came in a few weeks later to sort out pa... Read more Reviewed on: 11th February 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1876)

Review of the Bath Building Society, Savings:

Promoting Mutuals By Better Rates

The saving rates need to be much better so people can see the value of a mutual organisation Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates in line with the Bank of England Base Rate, and always try to offer the best we can. Sam Dorrington, Branches Manager Response date: 22nd October 2024

It is great to be able to go into branch and chat wi...

It is great to be able to go into branch and chat with someone, particularly for starting an ISA for our son. The online app has had some teething issues but has become easier to use over time. There is regular contact through email and by letter, which is appreciated. Reviewed on: 18th October 2024

Reply from Bath Building Society Hi, thank you so much. The branch team are always happy to help where they can. I will pass on the kind words. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Local and member owned.

I don't use my acciunt often but now that they have a good Mobile App, it does pretty much everything I want i..e. see my balances, move monies around and open new accounts and download statements. All with very little fuss. Interest rates are consistently good but not necessirliy the best. For fixed rates I did consider Bath but better rates availble from our local Credit Union and also many of the new Digital Banks. I will always keep some savings with Bath because they are local and member owned but the majority of my savings likely to be placed elsewhere. Reviewed on: 18th October 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear that manage your account using our new Mobile App. And also thank you for being a loyal customer. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

Been a member for40 plus years.A lifetime of saving.

Been a member for40+years.Had my mortgage with you and have never had a complaint.Also started my two daughters with their plastic money boxes ( I still have my little pig money box with bibs on it)It has been the way to save since my mum started me saving in the 60's.A great Society in Barh. Reviewed on: 18th October 2024

Reply from Bath Building Society Thank you very much for the feedback, and for being a valued member for so many years. It's great to hear about your daughters saving with us as well. Sam Dorrington, Branches Manager. Response date: 24th October 2024

The App is very simple and easy to use

The App is very simple and easy to use Reviewed on: 18th October 2024

Reply from Bath Building Society Thank you for the feedback. Great to see that you are enjoying our mobile app, and we will continue to improve this for our members. Sam Dorrington, Branches Manager Response date: 24th October 2024

Great experience friendly staff and great company ju...

Great experience friendly staff and great company just need to update app Reviewed on: 18th October 2024

Reply from Bath Building Society Thank you for your feedback, the team always strive to give the best service. We are aware of the issues surrounding our mobile app, and are taking steps to improve this. Sam Dorrington, Branches Manager Response date: 24th October 2024

OK Building Society

OK Building Society - deal with via post and telephone only Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback, it's great to hear that you haven't had any issues, and we look forward to continuing to serve you however you choose. Sam Dorrington, Branches manager Response date: 24th October 2024

Very good pleasant to deal with.

Very good pleasant to deal with. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for the feedback, we are glad that you have had a pleasant time when dealing with ourselves. Sam Dorrington, Branches Manager Response date: 24th October 2024

isa account opening - simple and straightforward.

setting up my isa was simple and straightforward. It took no time and communication from Bath BS was clear and timely. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you very much for your feedback, and I glad to hear there were no issues with setting up your account. Sam Dorrington, Branches Manager Response date: 24th October 2024

Real people work there...and we can still talk to them!

I needed to call them to discuss a letter I'd received - and I got through to an actual person quickly. She was able to answer my question, with a full explanation. I didn't have to complete an online questionnaire, 'chat' with a bot, listen to tortuous music while being kept on hold for 20 minutes, navigate a range of options in my keypad - I could talk to a real person who listened to what I had to say & answered my question. No fuss, simply excellent customer focused customer service. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you so much for the feedback. We pride ourselves on always being able to speak to a person, be that face to face or over the phone, and will continue to offer the best service we can. Sam Dorrington, Branches Manager Response date: 24th October 2024

Always genuinely customer focussed with a real perso...

Always genuinely customer focussed with a real person available in times of need. Online works well. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We will continue to always put our members first and give the best possible service. Sam Dorrington, Branches Manager Response date: 23rd October 2024

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