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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1992 reviews)

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4.67

Based on 1,992 reviews, last reviewed 9th Apr 2025

63% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie was very helpful, knowledgeable, polite and fr... Katie was very helpful, knowledgeable, polite and friendly Reviewed on: 9th April 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1992)

Review of the Bath Building Society, Savings:

App issues - fixed through superb service!

I had an issue with the BBS app where I was unable to login, despite being able to access their online services via web browser. I spoke to Chris who walked me through various troubleshooting issues before eventually decided the issue required a fix to the app itself. He was honest about the issue, and within a few days the app updated and everything was resolved. He was diligent at contacting me and keeping me in the loop. A really personal customer service experience. Gives me lots of confidence they would be able to address any issues in the future! Reviewed on: 17th March 2025

Reply from Bath Building Society Hi Oliver, Thank you so much for sharing this detailed feedback! I'm glad we could address the issue with the app and resolve it to your satisfaction. It's always our goal to provide honest and proactive support, It was myself that helped resolve the query, so i personally really appreciate you taking the time to let us know how it went! Chris Burns - Customer Service Officer Response date: 20th March 2025

Katie was very helpful, knowledgeable, polite and fr...

Katie was very helpful, knowledgeable, polite and friendly Reviewed on: 9th April 2025

5 star customer service

I had multiple issues opening my first ISA with Bath BS, but luckily Charlotte and especially Chris Burns helped me over the phone over two to three days to uncover the obstacles that were making my account creation so difficult, putting in the extra time to prioritise my case and rectify it as fast as possible. Professional, understanding, fantastic all round. I’m very impressed and pleased with how things were handled. Reviewed on: 8th April 2025

Lifetime ISA

had really lovely chap help with Lifetime ISA questions, so friendly & knowledgable, even found info from a colleague when he did not know the answer. the phone was answered very quickly too Reviewed on: 1st April 2025

Reply from Bath Building Society Hi Jas, Thank you for your feedback! We're delighted to hear that our team member was able to assist you with your Lifetime ISA questions in a friendly and knowledgeable manner. It's great to know that he went the extra mile to find the information you needed. Chris Burns - Customer Service Officer Response date: 7th April 2025

Bath Building Society Review

Bath BS is an ok building society. The product that I have is fine for what I need it for. Their customer service is great. When I faced a certain problem, I called Bath BS and I felt heard and my issue was resolved Reviewed on: 1st April 2025

Reply from Bath Building Society Hi Frank, Thank you for sharing your review! We're glad to hear that our product meets your needs and that our customer service was able to resolve your issue effectively. Chris Burns - Customer Service Officer Response date: 7th April 2025

Wonderful staff!

I regularly visit Moorland Road Branch and find all the staff kind, helpful and absolutely wonderful! Reviewed on: 31st March 2025

Reply from Bath Building Society Thank you for your lovely feedback! We're delighted to hear that you find our staff at the Moorland Road Branch kind, helpful, and wonderful. Your satisfaction is very important to us. Chris Burns - Customer Service Officer Response date: 7th April 2025

Thank you Jess!

I found the live chat feature very helpful, and it was nice to be able to gain advice from a real person and not an AI chat-bot. Jess was extremely helpful and patient, and sorted by issue efficiently. Reviewed on: 31st March 2025

Reply from Bath Building Society Hi Reb, Thank you for your feedback! We're delighted to hear that you found our live chat feature helpful and appreciated Jess's assistance. It's always our goal to provide efficient and personal service. Chris Burns - Customer Service Officer Response date: 7th April 2025

EXTREMELY POOR interface for iPhones

EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025

Jess was very helpful with my query and answered all...

Jess was very helpful with my query and answered all my questions. The chat app was easy to use and quick response. Reviewed on: 27th March 2025

Reply from Bath Building Society Hi Judy, Thank you for your feedback! We're glad to hear that Jess was able to assist you effectively and that you found our chat app easy to use. Chris Burns - Customer Service Officer Response date: 7th April 2025

Jess replied via the online chat service within minu...

Jess replied via the online chat service within minutes and was able to action my request of closing one of my accounts and transferring the balance to another in seconds. Very happy as this saved me an hour-round trip to the branch to close the account in person! Reviewed on: 27th March 2025

Reply from Bath Building Society Thank you for sharing your experience! We're delighted to hear that Jess was able to assist you promptly and efficiently, saving you a trip to the branch. Chris Burns - Customer Service Officer Response date: 7th April 2025

assistant on line was patient, informative, prompt

assistant on line was patient, informative, prompt Reviewed on: 27th March 2025

Reply from Bath Building Society Thank you for your feedback! We're glad to hear that our webchat customer service officer was able to provide you with patient and informative service promptly. Chris Burns - Customer Service Officer Response date: 7th April 2025

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