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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

AVOID

DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020

Refuse to provide Home Emergency cover

Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is covered - with no exceptions/statements. When I called for service to fix the hot water due to ignition warning - Churchill said I was not covered due to no service on the boiler in 12-18 months! I asked for where the statement is in my Policy - as I have the policy open and in front of me. But Churchill could not provide the statement. I asked to speak to a manager or raise the issue - but was transferred to Home Emergency - the same line I was on! I have had no call back or follow up from Churchill! Ridiculous and poor! Reviewed on: 3rd April 2025

Water leak

Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was before. (even replanting some shrubs) Reviewed on: 15th October 2024

Customer services were very helpful.

Customer services were very helpful. Listened and made appropriate changes. Reviewed on: 4th September 2024

Great customer service

Rang up to renew spoke to a really friendly operator who was really helpful Reviewed on: 4th September 2024

Reviewing insurance is difficult to do comprehensive...

Reviewing insurance is difficult to do comprehensively unless you've made a claim. We've had insurance with Churchill for many years, but have never claimed. Thus, I can say my experience renewing and contacting them has been fine. Though I hate their "administration fee" for policy amendments. Reviewed on: 4th September 2024

The setup process was very straight forward

The setup process was very straight forward and the online management features are very comprehensive. Everything could be done online without any human interaction. Reviewed on: 28th August 2024

Still using Churchill years later

I’ve used Churchill house insurance for several years, the premiums are competitive and they were very helpful when I needed to make a claim for a damaged laptop Reviewed on: 24th August 2024

Easy to use website and great customer service and v...

Easy to use website and great customer service and very competitive prices. Reviewed on: 23rd August 2024

Landowner Insurance

I wanted a quote for a landowner insurance. They offered the best price. I felt reassured that they have a great reputation too. I initially bought the policy, but realised I bought the wrong one and they promptly let me refund with no issues! Reviewed on: 25th May 2024

Good value and quick claim resolution

Provided great home insurance over the years, any claim has been swiftly dealt with and have provided a reasonable renewal quotation in comparison to others in the market. Reviewed on: 7th May 2024

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