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Darlington Building Society: Mortgages reviews

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4.80
Based on 630 reviews, last reviewed 11th Mar 2025
22% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
12%
See only 3 star reviews
3%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Consistently excellent service Consistently excellent service, top class attention at every step. Can’t recommend highly enough. Reviewed on: 11th March 2025
Carl's avatar
Carl

Latest lowest rating:

1

Keep 60k as for 95LTV is not good for tier 2 visa ho... Keep 60k as for 95LTV is not good for tier 2 visa holders. Reviewed on: 29th November 2024
Mathess J's avatar
Mathess J
Read all reviews See your review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

Darlington Building Society Mortgages reviews (630)

Review of the Darlington Building Society, Mortgages:

Ann Walpole is a credit to Darlington Building Socie...

5
Ann Walpole is a credit to Darlington Building Society, we have been dealing with Ann for many years, as well as being a very caring person with a lovely attitude she is very knowledgeable in her field of work. Also in her absence all other staff are very capable to take over the reins, all have the knowledge and are able to deal with any issues. We would not hesitate to contact Darlington Building Society if ever we need to. Reviewed on: 15th August 2024
Cassie's avatar
Cassie

Five year fixed rate mortgage renewal

5
I rang Darlington and spoke to Rebbecca Russell with regards to a further fixed rate mortgage. I had been approached by magpie money who wanted to arrange this for me only to be told that they would expect me to pay a fee of £499 for the privilege. I spoke to Rebecca in the hope that she could arrange this but without the me having to pay a fee. She arranged and the fixed rate was even cheaper. She arranged this and was extremely helpful and pleasant. I am extremely happy with the service provided by Rebecca. Reviewed on: 7th January 2024
Mrs Gail Cogle's avatar
Mrs Gail Cogle

Paula's customer service

5
Paula has been extremely helpful and informative for many years during my time with Darlington. Her communication skills on all platforms are amazing. Reviewed on: 2nd January 2024
DBS Verified Member's avatar
DBS Verified Member

Great service

5
Darlington building society have been brilliant taking us through our mortgage application at every stage. Reviewed on: 19th December 2023
DBS Verified Member's avatar
DBS Verified Member

Brilliant accommodating mortgage department

5
We need to change our mortgage repayments as we'd come to the end of a fixed payment period. Without the help of Paula and Ian we wouldn't have been able to make the changes that absolutely suited us. They are brilliant. Paula helped me to work out what could be done with our mortgage and advised me exactly what needed to be done and when. When Paula was on annual leave Ian also sorted out our mortgage payments and managed to find out an error my bank ahd made in a payment. If either of you read this you are wonderful, extremely competent and I think deserve a prize for sorting out our mortgage. You have all of our thanks Paula and Ian. Without you we would have been financially worse off. May both of you live a long and happy life, Paula and Ian. All my thanks Kris Reviewed on: 14th December 2023
DBS Verified Member's avatar
DBS Verified Member

A customer focussed, professional and friendly service everytime.

5
From the very start several years ago and again very recently, we have recieved wonderful service by which I mean, everyone we have spoken to has been customer friendly in their manner; highly efficient and competent and professional. 10/10 as far as we are concerned. Reviewed on: 13th December 2023
DBS Verified Member's avatar
DBS Verified Member

Great customer service

5
Ann has been lovely throughout the mortgage application process. She is very friendly, approachable, supportive and understanding. She makes the process easy and as stress free as possible. She is a invaluable asset to Darlington Building Society. Reviewed on: 7th December 2023
DBS Verified Member's avatar
DBS Verified Member

Great service

5
Very friendly and helpful, worked with me and made some good recommendations as well as being supportive to my situation Reviewed on: 6th December 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
Had my first mortgage with DBS over 55 years ago and I am still a loyal customer due to service and rates. Reviewed on: 30th November 2023
Verified Member's avatar
Verified Member

Paula mortgage advice

5
Excellent knowledge, extremely helpful as I was confused. Reviewed on: 29th November 2023
DBS Verified Member's avatar
DBS Verified Member

Great service and sad to leave

5
Throughout our 3 years mortgage with DBS we have received nothing but the highest quality service. Unfortunately due to the cost of living crisis we have had to shop around for the best rates which is taking us away to another provider. However, we will be looking at DBS mortgage rates in the future and if they are competitive, we will certainly look to return. The service has been impeccable. Thanks for everything! Reviewed on: 28th November 2023
DBS Verified Member's avatar
DBS Verified Member

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