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Darlington Building Society: Mortgages reviews

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4.79
Based on 622 reviews, last reviewed 23rd Jan 2025
29% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
12%
See only 3 star reviews
3%
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1%
See only 1 star reviews
2%

Latest highest rating:

5

Spoke with Ann Walpole, she was very professional an... Spoke with Ann Walpole, she was very professional and was very helpful Reviewed on: 23rd January 2025
Rachel T's avatar
Rachel T

Latest lowest rating:

1

Keep 60k as for 95LTV is not good for tier 2 visa ho... Keep 60k as for 95LTV is not good for tier 2 visa holders. Reviewed on: 29th November 2024
Mathess J's avatar
Mathess J
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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

Darlington Building Society Mortgages reviews (622)

Review of the Darlington Building Society, Mortgages:

We have dealt with Darlington Society and spoke to A...

5
We have dealt with Darlington Society and spoke to Ann Walpole on several occasions and also other members of staff and the overall service has been fantastic. Reviewed on: 16th January 2025
Cassie's avatar
Cassie

Paula mortgage advice

5
Excellent knowledge, extremely helpful as I was confused. Reviewed on: 29th November 2023
DBS Verified Member's avatar
DBS Verified Member

Great service and sad to leave

5
Throughout our 3 years mortgage with DBS we have received nothing but the highest quality service. Unfortunately due to the cost of living crisis we have had to shop around for the best rates which is taking us away to another provider. However, we will be looking at DBS mortgage rates in the future and if they are competitive, we will certainly look to return. The service has been impeccable. Thanks for everything! Reviewed on: 28th November 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
Expert service, easy to contact, friendly, staff go above and beyond to meet your needs. Reviewed on: 28th November 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Very approachable, take the time to explain everything and always very happy to answer questions. The online minor fault I've had is an issue with online applications/forms but not a big issue at all. Reviewed on: 28th November 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

1
Poor. Numerous attempts to renew mortgage deal by phone. Calls not returned, appointment not met. Wrong documentation emailed. Normally deal personally with branch which is much better service that telephone service. 3 months to get served. Reviewed on: 28th November 2023
Verified Member's avatar
Verified Member

Professional and Experienced

5
My mortgage application went via Paula and she was always very positive, informative and efficient. The other girls I spoke to too on the phone were also. All in all an excellent service Reviewed on: 27th November 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent service

5
We had a telephone consultation with Ann Walpole at Darlington B/scy, we have known Ann for some time now she is very professional and pleasant and was able to answer all of our queries and give us clear instructions to the next stage of the process, in all of our dealings with Darlington B/scy all of their staff go out of their way to help. We would recommend that if anyone is looking for a good building society look no further than Darlington. Well done all. Reviewed on: 21st November 2023
DBS Verified Member's avatar
DBS Verified Member

Excellent customer service

5
I’ve been a customer for mortgages with DBS for 10 years now and they’ve always looked after me. I like that you can speak to people local and deal with the same person. There’s a personal touch that is lacking at bigger banks. Paula Marshall has dealt with my most recent application for a house move, porting the mortgage over and additional lending. She has been very helpful and kept me updated with progress. Paula has dealt with my case beyond my expectation. I appreciate how quickly the application was processed. My thanks to Paula and DBS for the continued excellent customer service Reviewed on: 17th November 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
We love that the Society treats you like a person and not a number. They have helped us out with our finances on many occassions and we even got champagne when we paid our mortgage off. Reviewed on: 17th November 2023
Verified Member's avatar
Verified Member

Very efficient and helpful Speak to realpeopl

5
Always speak to real people, might be put on hold and hear a recorded message, but not for long and problems invariably dealt with efficiently without being passed from pillar to post. Always very helpful and even ring back when necessary, that's a first for me! Reviewed on: 15th November 2023
DBS Verified Member's avatar
DBS Verified Member

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