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Darlington Building Society: Mortgages reviews

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4.80
Based on 624 reviews, last reviewed 27th Jan 2025
6% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
12%
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3%
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1%
See only 1 star reviews
2%

Latest highest rating:

5

Once again we have called upon Darlington Building S... Once again we have called upon Darlington Building Society to port our mortgage for our new home. We have known Ann Walpole for a few years now and ev... Read more Reviewed on: 27th January 2025
Cassie's avatar
Cassie

Latest lowest rating:

1

Keep 60k as for 95LTV is not good for tier 2 visa ho... Keep 60k as for 95LTV is not good for tier 2 visa holders. Reviewed on: 29th November 2024
Mathess J's avatar
Mathess J
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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

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Darlington Building Society Mortgages reviews (624)

Helpful

5
Thank you Paula, for all of your help and patience with me. Great customer service. Reviewed on: 26th February 2021
DBS Verified Member's avatar
DBS Verified Member

Avoid Darlington !

1
My financial advisor found Darlington for me after being turned down by mainstream lenders and I was delighted when they accepted my application in principle. The fun started after this point, when a contract turned up at my house weeks after the valuation took place that had not been sent via my FA. They also separated out the fee's that we had arranged to be added to the loan. When I finally spoke to someone at Darlington after WEEKS of trying them on the phone - I promise this is not an exaggeration, my FA also struggled to get through to them, I was informed that it would delay the process to add them to the loan now and given that i was up against a deadline with Help to Buy, I decided to pay them on top. Another month goes by, the local searches take place and everything seems fine. We received authority to exchange from Help to Buy, then out of NOWHERE Darlington withdraw their offer due to an issue with the land in front of the property. My solicitor appealed my case, there is no issue and another 4 flats in the building have been granted mortgages no problem. I subsequently ran out of time and had to pull out of the sale at the last minute. I can understand different lenders have different criteria and they are well within their rights to make decisions on who they lend to and on what property but it was the lack of communication that upset me the most and the confusion caused by their inconsistency - they would email my FA, then the next bit of info would go to my solicitor, then the next in a letter to me in the post! impossible to keep track of and ultimately cost me my first property purchase and thousands of pounds. Reviewed on: 23rd February 2021
Emma 's avatar
Emma

The worst. Wish there was 0 stars

1
The homeless guy on the corner is more likely to assist you in getting a mortgage than this company. We were told they 'specialised'jn adverse credit. In actual fact all they specialise in is wasting everyones time. For a start, we got give a DIP without a second thought, brilliant we will apply for mortgage.. WRONG! They asked contradicting queations over a 5/6 month period. First regarding the adverse credit which got 'satisfied' as they like to call it time and time again. Then it turned to our emergency service wage slips which they had before giving us the DIP and they decided they didnt like the layout. Its government issued and can't be changed though. Basically after multiple back and forths, slow on their part as we later (4months in) found out our person was only working 2 days a week, they change underwriter who is looking at it and start all over again with same questions deapite them having all answers.. and again going back to emergency service wage slips and not liking them. So because they can't take the time to learn, listen and understand our wage slips its a no from them... after 6 long hard months of waiting. They have no customer service skills and are incapable of managiny client expectations. Everyone we spoke to on the phone was very positive and 'yep its all good, looks great, we'll give you that mortgage asap' then hiding behind a screen its question after question, looking for reasons to decline and not caring about HTB time running out.. or the sellers also having to wait so long. Basically an awful company i wish i had never heard of. Can't even believe they are trusted with money. Reviewed on: 18th February 2021
Sar's avatar
Sar

Worst company I have dealt with

1
I have a bankruptcy so my mortgage broker recommended go with Darlington. Everything seemed okay until we made an application with them... They took a little while to go through the first couple stages, however made it through. We sent them all the details they requested they said looks good ... 5/6 months later they still have not made a decision, even though I get asked to pay for the valuation. So still waiting... and everytime they ask for something new I supply it. Then they put up a new wall to jump over. Me and my partner are both prison officers, they come with strange wage slips with loads of add ons... for some reason they accept her add ons but not mine! They got a letter from my work which isnt easy to get and then accuse it of being fake! Takes them months to reply, they dont answer the phone and dont ring back.. I got assaulted at work, went of half pay wrongly and explained this too Darlington, got this corrected and even a letter from head office.. and they refused to beleive it This company seem to hate civil servants or maybe just prison officers? They are sexist as they except my partner add ons but not mine? Aviod this company ... If darlington read this PAY ME MY MONEY BACK!!!! just to add because of Darlington incompetence It will cost me thousands... because I will miss out on the help to buy and miss out on the stamp duty.. if they would of told me back in the start... i would of found someone else... There is no personal touch nor is there custom way of looking into mortgages... please aviod Reviewed on: 18th February 2021
Bobbydad's avatar
Bobbydad

Mortgage review

5
Once got through was a 5 minute call to sort mortgage, was a bit difficult to get through via telephone but sure this will be due to current covid issues Reviewed on: 18th February 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Good communications and services Reviewed on: 13th February 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
The service was great. I just think in our situation a better, cheaper product could have been given, I like the online account Reviewed on: 7th February 2021
Mortgage customer's avatar
Mortgage customer

Great staff and great service

5
Darlington Building Society considered us when others wouldn’t due to my partners line of work. Thanks to them we were able to purchase our dream home. Reviewed on: 2nd February 2021
Cp12's avatar
Cp12

Mortgage review

5
Everyone was helpful and excellent service Reviewed on: 31st January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Streamlined process, very straightforward easy to interpret mortgage choices Reviewed on: 29th January 2021
Mortgage customer's avatar
Mortgage customer

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