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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (957 reviews)

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4.82

Based on 957 reviews, last reviewed 26th Apr 2026

136% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

From the initial application to completion was just... From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (957)

Very helpful

They have always been helpful each time I have needed to renew my mortgage, I have been surprised that no mention has ever been made of my age, currently 75 and potentially still 8 years to run, why would I want to go with anyone else? Reviewed on: 7th April 2025

I have a mortgage with Darlington and their communic...

I have a mortgage with Darlington and their communication and offering has been superb. They are so straight forward to deal with and have made it easy to understand and navigate. Reviewed on: 7th April 2025

Managed to sort out an issue

Managed to sort out an issue where the first payment was taken twice. After calling this resolved in a timely manner. The customer service was understanding about the situation and assured me the issue will be sorted. Reviewed on: 7th April 2025

Customer service is always very efficient, and easy...

Customer service is always very efficient, and easy to get in touch with when needed. Reviewed on: 7th April 2025

We had a complex scenario when taking out our mortga...

We had a complex scenario when taking out our mortgage however DBS offered a good option which was flexible and suited our needs. Reviewed on: 7th April 2025

5 year portable, fixed interest only mortgag...

I got a 5 year portable, fixed interest only mortgage, with very reasonable repayments. When calling Darlington with queries, they are always quick to pick-up and very helpful. Reviewed on: 7th April 2025

The really helpful staff are a pleasure to deal with...

The really helpful staff are a pleasure to deal with, and mean that nothing is ever complicated Reviewed on: 7th April 2025

Mortgage Customer for 10 years! Why move!

We have been with the Darlington 10 years for our mortgage as it’s easy and simple always getting the best deals. Reviewed on: 7th April 2025

great service, greats bank, happy customer!

great service, greats bank, happy customer!! Reviewed on: 7th April 2025

I cannot think of anything negative to say.

I cannot think of anything negative to say. Reviewed on: 7th April 2025

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