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Darlington Building Society: Mortgages reviews

4.84
Based on 883 reviews, last reviewed 1st Jul 2025
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Ann the mortgage advisor could not be more helpful o... Ann the mortgage advisor could not be more helpful of what we wanted to know excellent customer service Reviewed on: 1st July 2025
Neil T's avatar
Neil T

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
Ricardo 's avatar
Ricardo

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

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Darlington Building Society Mortgages reviews (883)

In branch service review

5
Fantastic staff, welcoming and excellent value. Reviewed on: 14th October 2024

I highly recommend Darlington!

5
I highly recommend Darlington! Suzanne has a caring, friendly and professional approach and is fast to respond to queries during the application process, which made a huge difference. Fantastic experience! Reviewed on: 13th October 2024

In branch service review

5
Always so polite, friendly and helpful - can't fault them. Reviewed on: 30th September 2024

In branch service review

5
Helpful staff, willing to explain in a friendly way and answering the phone promptly. Reviewed on: 30th September 2024

In branch service review

5
We found Darlington BS very good with its correspondence. Reviewed on: 30th September 2024

In branch service review

5
We have already recommended Darlington BS to friends! Excellent customer service - great communication - kept informed every step of the way (thanks to Suzanne and Cheryl). Reviewed on: 19th September 2024

In branch service review

5
Always been sufficient. Been customers for 35 years across both mortgages and savings. Reviewed on: 18th September 2024

DBS - Five Star Service Everytime.

5
Hi Darlington Building Society - yesterday I needed some urgent paperwork from DBS to confirm ownership of a property - I rang the number, actually spoke to a mortgage advisor 'Mandy' and she kindly sent over the documents whilst I was on the phone !! Amazing in itself to reach the first person who sorted it out immediately. Absolute first class service. I love DBS as they are person centred and understand the needs of the customer. THANK YOU SO MUCH MANDY Reviewed on: 12th September 2024

Flexibility in non standard situations, mortgage in...

5
Flexibility in non standard situations, mortgage in retirement , etc. Reviewed on: 7th September 2024

Your agent Cheryl Allan was very professional, kind...

5
Your agent Cheryl Allan was very professional, kind and courteous. The whole process was efficient, hassle free and smooth. Reviewed on: 4th September 2024

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