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Darlington Building Society: Mortgages reviews

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4.84
Based on 883 reviews, last reviewed 1st Jul 2025
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Ann the mortgage advisor could not be more helpful o... Ann the mortgage advisor could not be more helpful of what we wanted to know excellent customer service Reviewed on: 1st July 2025
Neil T's avatar
Neil T

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
Ricardo 's avatar
Ricardo
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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

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Darlington Building Society Mortgages reviews (883)

Many companies trip over the basics, many people tri...

5
Many companies trip over the basics, many people trip up but Darlington are always at the end of the telephone Reviewed on: 26th November 2024
Hilary C's avatar
Hilary C

Cheryl has been very thorough with my application, e...

5
Cheryl has been very thorough with my application, explaining every stage to ensure i understand the process. she is very patient and clearly very knowledgeable re mortgage terms etc Reviewed on: 15th November 2024
Bev 's avatar
Bev

mortgage up for renewal soon and I needed some info..

5
My mortgage is up for renewal soon and I needed some information. The phone call I made cleared up all my queries and worries and was explained in a way that I clearly understood my to proceed in the future. Reviewed on: 14th November 2024
Derek P's avatar
Derek P

In branch service review

4
Overall great service. Only improvement would be additional/better rate for mortgage holders with a very low LTV mortgage. Reviewed on: 11th November 2024

Outstanding Customer Service

5
Paula has been fantastic throughout; patiently explaining everything to us, keeping us informed, and responding immediately to our questions. My husband and I have both been amazed by this superb customer service and often mention it to friends. We would definitely recommend DBS. Thank you. Reviewed on: 11th November 2024
Pam K's avatar
Pam K

Friendly and experience

5
Friendly and helpful full of knowledge and experience Reviewed on: 9th November 2024
patrick li's avatar
patrick li

Mortgage Term Extension.

5
Darlington BS was able to extend our mortgage term for a further two years following our request to do so. This transaction was handled with speed, professionalism and empathy. Many thanks. Reviewed on: 8th November 2024
Keith Simpson's avatar
Keith Simpson

In branch service review

5
I was apprehensive of the request to extend my mortgage, however it was made very easy as the staff understood my concerns and dealt with me with courtesy and a great deal of understanding. Reviewed on: 4th November 2024

Wonderful service

5
I have received excellent service during my application to port my mortgage to the property which I am buying. I felt that I was advised very professionally with Paula really listening to my needs. Reviewed on: 23rd October 2024
Shelagh D's avatar
Shelagh D

Ann was very personable and professional.

5
Ann was very personable and professional. She was a pleasure to speak with and helped the whole process run smoothly. Thank you Reviewed on: 15th October 2024
Becky e's avatar
Becky e

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