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Darlington Building Society: Mortgages reviews

4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Really happy with the service received, has improved...

5
Really happy with the service received, has improved further since starting with them and continues to provide informative communications and rapid responses to my queries Reviewed on: 7th April 2025

Easy system, good rates, simple to use.

5
Easy system, good rates, simple to use. Have already remortgaged with Darlington. Reviewed on: 7th April 2025

Self build mortgage has provided flexibility.

4
Self build mortgage has provided flexibility and clarity. Communication has been good and we are considering a new product, but staying with Darlington. Reviewed on: 7th April 2025

Staff are always happy to help

4
Staff are always happy to help and provide easy to understand explanations of areas I did not quite understand Reviewed on: 7th April 2025

Friendly but very professional and speedy service in...

5
Friendly but very professional and speedy service in relation to my mortgage Reviewed on: 7th April 2025

Great self build mortgage option

5
Good and efficient service, friendly and helpful team. We found them because we needed a self build mortgage and they have done a good job with this. Reviewed on: 7th April 2025

Gave my daughter a chance where no one else would

5
Gave my daughter a chance where no one else would Reviewed on: 7th April 2025

This is a Bank with a Building Society heart.

5
This is a Bank with a Building Society heart. My own bank of over 40 years considered me too old for a remortgage. Darlington could see my potential as a good customer and provided me with a fixed remortgage deal, at the end of which offered me another suitable fixed deal. The remortgage supported my plan for moving to my forever home. Reviewed on: 7th April 2025

Excellent Service

5
I am 80 years old and had many experiences over my time in dealing with various banks and building societies. Some I rate as poor, some I rate as middle of the road and some I rate as good, but I must say in all honesty Darlington Building Society is best by miles. Every staff member in all departments know exactly what they are doing and about the products that they are providing. They have the knack of explaining things in a simple and easy way to understand on exactly what their products are about. What I like most of all is every member of staff are so knowledgeable and you don't get passed from pillar to post like many other banks and building societies I have dealt with. We have recently moved homes and they made porting our mortgage over very easy and with perfection. Reviewed on: 7th April 2025

Darlington helped me with my 1st mortgage, They mad...

5
Darlington helped me with my 1st mortgage, They made it a breeze from start to finish, I would highly recommend then to anyone looking to get on the property ladder Reviewed on: 7th April 2025

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