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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (965 reviews)

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4.77

Based on 965 reviews, last reviewed 30th Jun 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Managed to sort out an issue

Managed to sort out an issue where the first payment was taken twice. After calling this resolved in a timely manner. The customer service was understanding about the situation and assured me the issue will be sorted. Reviewed on: 7th April 2025

Customer service is always very efficient, and easy...

Customer service is always very efficient, and easy to get in touch with when needed. Reviewed on: 7th April 2025

We had a complex scenario when taking out our mortga...

We had a complex scenario when taking out our mortgage however DBS offered a good option which was flexible and suited our needs. Reviewed on: 7th April 2025

5 year portable, fixed interest only mortgag...

I got a 5 year portable, fixed interest only mortgage, with very reasonable repayments. When calling Darlington with queries, they are always quick to pick-up and very helpful. Reviewed on: 7th April 2025

The really helpful staff are a pleasure to deal with...

The really helpful staff are a pleasure to deal with, and mean that nothing is ever complicated Reviewed on: 7th April 2025

Mortgage Customer for 10 years! Why move!

We have been with the Darlington 10 years for our mortgage as it’s easy and simple always getting the best deals. Reviewed on: 7th April 2025

great service, greats bank, happy customer!

great service, greats bank, happy customer!! Reviewed on: 7th April 2025

I cannot think of anything negative to say.

I cannot think of anything negative to say. Reviewed on: 7th April 2025

Great journey to ownership.

We have a mortgage with Darlington, and had previous mortgage also with Darlington at another property we had owned, Darlington have a.ways been so fair, professional and considerate with us , whilst giving really good customer service on our journey to ownership. Reviewed on: 7th April 2025

I was working overseas and struggled to get a fair m...

I was working overseas and struggled to get a fair mortgage. Darlington offered reasonable terms and have been a great provider. Communication is great and I have been able to call to talk to a real person really easily if I have had any questions. Reviewed on: 7th April 2025

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