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Darlington Building Society: Mortgages reviews

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4.80
Based on 630 reviews, last reviewed 11th Mar 2025
22% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
12%
See only 3 star reviews
3%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Consistently excellent service Consistently excellent service, top class attention at every step. Can’t recommend highly enough. Reviewed on: 11th March 2025
Carl's avatar
Carl

Latest lowest rating:

1

Keep 60k as for 95LTV is not good for tier 2 visa ho... Keep 60k as for 95LTV is not good for tier 2 visa holders. Reviewed on: 29th November 2024
Mathess J's avatar
Mathess J
Read all reviews See your review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contac...

Darlington Building Society Mortgages reviews (630)

Review of the Darlington Building Society, Mortgages:

Ann Walpole is a credit to Darlington Building Socie...

5
Ann Walpole is a credit to Darlington Building Society, we have been dealing with Ann for many years, as well as being a very caring person with a lovely attitude she is very knowledgeable in her field of work. Also in her absence all other staff are very capable to take over the reins, all have the knowledge and are able to deal with any issues. We would not hesitate to contact Darlington Building Society if ever we need to. Reviewed on: 15th August 2024
Cassie's avatar
Cassie

Great Customer Service Experience

5
Had problems using the switch online service. Phoned to speak to Mortgage team and was dealt with by Ann. Extremely helpful and appreciated her assistance. So nice to be able to speak directly. Reviewed on: 16th February 2024
Damian L's avatar
Damian L

Ann Walpole has been an absolute star.

5
From my very first conversation with Ann Walpole she has helped me very step of the way and has gone far an above the service expected. Nothing has been to much trouble and the thought of a further mortgage with the Darlington is a comfoting feeling. Thank You Ann for everything. Reviewed on: 15th February 2024
Craig Ralph's avatar
Craig Ralph

Darlington Building Society Branch Review

5
It was very straightforward to receive a mortgage, even though I had retired and was receiving a pension, not a salary and I have benefitted from very helpful advice since I applied five years ago. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Always ready and willing to help. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Mandy explained my options when renewing my mortgage, she answered all my questions. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Excellent service in every sense. Reviewed on: 31st January 2024
Verified Member's avatar
Verified Member

My thanks to Paula, my mortgage advisor, who made th...

5
My thanks to Paula, my mortgage advisor, who made the process entirely stress free. Reviewed on: 30th January 2024
Jacqueline S's avatar
Jacqueline S

The advisor i spoke with was very professional and u...

5
The advisor i spoke with was very professional and up to date with the information i required She was very helpful and was great talking with her Reviewed on: 27th January 2024
sharmila Aziz 's avatar
sharmila Aziz

Excellent service

4
Excellent service from everyone we have contact with. Friendly and not too big. Reviewed on: 26th January 2024
Robin W's avatar
Robin W

We have dealt with Ann Walpole on many occasions wit...

5
We have dealt with Ann Walpole on many occasions with this being the latest. We find Ann to be a lovely lady who has the knack of mixing humour with business which we think is the best ingredient that Darlington Building Society can achieve from their staff. On our latest business she was able to direct us in the right direction all of the way. Filling forms and dealing with legal documents is not something that we do every day and Ann was there to give us all the guidance and s... Reviewed on: 26th January 2024
Cassie's avatar
Cassie

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