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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (808 reviews)

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4.84

Based on 808 reviews, last reviewed 11th Apr 2025

975% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Made our dream home ownership possible! We’re incredibly grateful to the bank for providing us with a loan to help cover the down payment on our first home. Their support made it possible fo... Read more Reviewed on: 10th April 2025

Latest lowest rating:

2

Interest rate reductions not sufficient Despite the interest rate cuts by the bank of England the rate the reduction of our mortgage, which is on a variable rate, has been negilgible. Custom... Read more Reviewed on: 11th April 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is an important step of the journey. Check out our Darlington Building Society mortgage reviews to learn what customers have to say about the lender.

Darlington Building Society is a mutual organisation, providing a range of mortgage products. Be confident that you understand the terms, conditions and interest rates before taking out a mortgage product. If you’re unsure, always contact the lender or an independent advisor.

Are you interested in Darlington Building Society mortgages? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out why customers chose Darlington Building Society and how satisfied they’ve been with their decision. Learn more about the team at Darlington Building Society and how supported borrowers have felt throughout their mortgage term. All of this and more can be found in our Darlington Building Society mortgage reviews.

Did you purchase your home with a Darlington Building Society mortgage? Share your experience with others by writing an honest review. Tell us what mortgage product you have and if you have been satisfied so far. Did you secure a mortgage with Darlington Building Society after struggling with other lenders? How well has the Society kept in touch with key mortgage news and changes? Would you recommend the lender to family and friends? Write a Darlington Building Society mortgage review today.

Darlington Building Society Mortgages reviews (808)

Review of the Darlington Building Society, Mortgages:

Wonderful customer service from Rebecca today.

I have just spoken with Rebecca Russell and she has been super helpful. Currently looking to transfer my mortgage over to another property. So nice to have such great customer service which is rather rare these days. I’m excited now and less stressed after our conversation today so many thanks Darlington! Now just need to find the right property . Reviewed on: 8th August 2024

Interest rate reductions not sufficient

Despite the interest rate cuts by the bank of England the rate the reduction of our mortgage, which is on a variable rate, has been negilgible. Customer service has been good with prompt replies to inqueries. Reviewed on: 11th April 2025

Made our dream home ownership possible!

We’re incredibly grateful to the bank for providing us with a loan to help cover the down payment on our first home. Their support made it possible for us to take this important step, and we truly appreciate their assistance throughout the process. Reviewed on: 10th April 2025

Professional, Precise and Personal

Easy to contact, always helpful, uk based staff. Reviewed on: 10th April 2025

Darlington saved our home

Just when we thought there was no hope in our very complicated mortgage to save our home, Darlington processed our application via our amazing mortgage broker. Darlington is not complicated and it was quite stress free. Many thanks again Reviewed on: 9th April 2025

A real understanding of community values

I have had a mortgage with the society for many years. During this time I have switched mortgage deals a number of times to other products provided by the society. I have found the process pretty straight forward to do on my own using the website and through discussion with a member of the customer service team. In the past I have fallen into arrears with my mortgage due to a change in circumstances and whilst I buried my head in the sand for sometime as I was afraid of the repercussions of doing so when I eventually came up for air and spoke to the team about it I found them to be empathic in dealing with and helping me to get back on track which ultimately avoided me losing my family home. I am eternally grateful for the compassion shown to me by the society during this difficult period. I’m not sure I would have been helped to stay in my home by the bigger lenders! Keep up the great work Darlington Building Society. A local company with a real understanding of community. Reviewed on: 9th April 2025

Very quick process and always willing to help.

Very quick process and always willing to help. Reviewed on: 9th April 2025

Helpful staff

Easy to get through on telephone and staff so helpful and kind. Every time I have phoned staff always seem to have the answers and do not pass me to another person. Reviewed on: 9th April 2025

Darlington Building Society is our mortgage provider.

Darlington Building Society is our mortgage provider. And honestly, I don't know what we would have without them. They provided us with the mortgage we needed to buy our bungalow, which gave us a roof over heads! They have looked after since, with renewal quotes at excellent interest rates! We would highly recommend Darlington Building Society for customer service, product availability, knowledgeable staff and being there for us! Thank you Darlington Reviewed on: 9th April 2025

Great customer service

Customer service is easy to contact and talk to, good communication and generally good service Reviewed on: 9th April 2025

great customer service..

have been given great service every time i had an enquiry,service staff always very polite and knowledgable Reviewed on: 9th April 2025

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