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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.33 (85 reviews)

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2.07

Based on 85 reviews, last reviewed 24th Oct 2024

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

27%

2 star

62%

Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024

Latest lowest rating:

1

Bought warranty for hotpoint gas cooker. Bought warranty for hotpoint gas cooker. Fault found after 15 months. Engineer from Pacifica came expecting to fix a Belling Electric Oven (which is i... Read more Reviewed on: 24th October 2024

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

Domestic and General Warranty reviews (85)

Review of the Domestic and General, Warranty:

Bought warranty for hotpoint gas cooker.

Bought warranty for hotpoint gas cooker. Fault found after 15 months. Engineer from Pacifica came expecting to fix a Belling Electric Oven (which is in our caravan) Said he would get new thermostat, then wrote to say job completed, then emailed to say they dont fix Hotpoint Cookers. Now spent 1.5 hours on premium rate phone calls & cannot get anywhere, even on supposedly live chat. Engineer said D&G regulary make mistakes. Retailer said they would not use them. Not even an address to write to on their policy document. Dire! Reviewed on: 24th October 2024

Do not bother insurance good the service procedure and effort to get sorted a nightmare

Worse customer experience ever and I have worked in call centres myself. Rather than go into detail after various repairs saying fixed over a few months, the damage was done to my floor as leaked, and have had to claim in insurance, sent a new upgraded one on 27th of Nov and broke 28th of November, Called 2nd December engineer came 9th said need new one, Told to call number I have now been on the phone 2 hrs sent to 7 people 4 department cut off 2 times. Hoover said not them to speak to Domestic and General they said not them to speak to hoover. I must stress this is the 3rd replacement I have had in 2 years. I am canceling the insurance as soon as this mess is sorted out. The amount of hours I have been on the phone this last few weeks is in excess of 4hr and it would be cheaper to just get a new fridge in the hours an money spent on calls Reviewed on: 8th December 2023

Appalling Company

Appalling Service Washing machine broke 04/11, fobbed off over 2 service calls for it to be eventually wrote off on 04/12, told be in contact next day, nothing, no email, no call!!! they are never late taking their direct debit payment or chasing for renewals or constantly calling me to purchase more policies, no customer service, broken promises, inferior company Reviewed on: 6th December 2023

Not really worth it

I paid for 5 years, first call to them, they could not get engineer to view it for 3 weeks, then would not tell me how long before parts are ordered and another engineer scheduled , it may take another 3 to 4 weeks. In that time if I saved the premiums I could have bought a washer dryer and had it installed at a quarter of the money I paid D&G, will now definitely cancel my policies as soon as it's fixed. Reviewed on: 3rd December 2023

Totally avoid

Send you replacements that are faulty keep needing call out. Tumble dryer had 8 call outs in 2 years. Fridge is nackered and washing machine goes faulty take weeks to sort out Reviewed on: 17th November 2023

HOrrible scamming company avoid like plague

What a horrible company this has become. All my appliances have been on their policy for the last 10 years and when one of the appliance broke down then I could see their horrible service. Wish there was an option for negative stars. Its more than one and half months and I am being kicked from one customer service to another with no sign of repair. Avoid them at any cost Reviewed on: 13th November 2023

Dreadful

Don’t waste your time and money. Can’t get anyone on the phone literally takes up the whole day and they still cut you off and transfer you on hold then lose you. Appliances that I’ve been paying for are now not on the policy and not covered. Engineers take weeks to organise. Not worth the bother! Reviewed on: 6th November 2023

Never let me down

Been with dandg ever since I can remember. Really good no bother service but the phone operators need training I think Reviewed on: 16th October 2023

Worst company I ever dealt with

Worst service I've ever received in my life. I followed instructions to send my iPhone for repair. The repair company used by D&G want the phone removed from the iCloud to repair a cracked screen. Because it can't be removed, D&G are refusing to repair or replace the phone. In 5 weeks I still don't have my phone back and I will be left with a broken phone and a warranty I'm still paying for. Was told to take it up with the financial ombudsman. Before you accept a warranty with a retailer, be sure it's not D&G, you will be throwing your money away Reviewed on: 11th October 2023

I wish i didn't bother

They are a complete joke, nobody ever answers the phone, you just go around until they say that they are unable to answer your call right now and then cut you off. I have been without a Hotpoint tumble dryer now for almost 3 months, I wish I had just gone out and bought a new machine, they have been out to it 4 times now and it's still not fixed. Just another stress in life that we don't need. Reviewed on: 11th October 2023

Excellent customer service

Always friendly and helpful offering the right product for me. Professional service. Reviewed on: 9th October 2023

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