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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.33 (85 reviews)

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2.12

Based on 85 reviews, last reviewed 24th Oct 2024

75% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

27%

2 star

62%

Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024

Latest lowest rating:

1

Bought warranty for hotpoint gas cooker. Bought warranty for hotpoint gas cooker. Fault found after 15 months. Engineer from Pacifica came expecting to fix a Belling Electric Oven (which is i... Read more Reviewed on: 24th October 2024

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

Domestic and General Warranty reviews (85)

Review of the Domestic and General, Warranty:

Dealing with Domestic and General through my Whirlpo...

Dealing with Domestic and General through my Whirlpool warranty has been one of the worst experiences I’ve ever had with an appliance repair service. After two previous visits that didn’t resolve the issue, I was left hanging on a third appointment, scheduled for a 1-4 PM window. Despite calling twice to confirm, I was repeatedly told the technician was on the way—only to find out later that this was not true. The office had already closed (on Eastern time), leaving me unable to ensure I was rescheduled for the next day. When I called again to follow up, I was informed that the parts had been returned to the warehouse and I’d have to wait another four days to reschedule. At this point, I requested that Domestic and General just write me a check so I could replace the fridge. After three weeks without a working fridge, we needed to be able to keep food in the house. They refused, claiming the repair technician hadn’t designated the fridge as non-repairable—which is a lie. The technician clearly told me that only Whirlpool’s tech support has the authority to deem it unrepairable. The representative I spoke with was incredibly rude and dismissive, saying, “I don’t care, sir. This isn’t how it works,” and showed no interest in finding a solution. It’s been almost three weeks since the initial visit, and our fridge is still broken. If I could give negative stars for their service, I would, because they certainly don’t deserve even one. Reviewed on: 26th September 2024

Very good

I have a few electrical items insured and they are affordable rates also very quick with repair or replacement Reviewed on: 23rd September 2022

Very Poor Service

Originally took out policy on appliances on 8/4/22. Was supposed to receive email that day or next with the policy info. Also, policy info would be provided by regular mail in 7-10 days. Did not receive email and called again. Email address had been input incorrectly. Was told that I would receive email the next day. I did finally receive an email that allowed me to create an on-line account; but still no information pertaining to the policy. When I attempted to create an account, based on the received email, their system wouldn't allow it. System kept indicating that the zip code I was inputting was not valid. As of 9/8/22 I still had not received policy in mail. I called and was told that the original email that is sent out is only sent once. If it goes to the wrong address -- tough!! No way to resend it. (What a hell of a way to run a business.) I asked the representative I was speaking with about the inability to create an account due to the zip code issue. She suggested it was possibly a system error and I could try again tomorrow. This was at least my third attempt at creating an account, on different days, with all attempts failing due to the same issue -- invalid zip code. The representative went on to say that there was nothing she could do about not being able to create an account -- no referral to someone else, nothing!!! At this point, I decided to cancel this plan. Now, I'll wait to see if I actually receive my refund and no future charges are placed on my card. Reviewed on: 8th September 2022

Appalling cover and company

Appalling cover. You pay whilst appliances in warranty period, it turns out for accidental damage only. Once out of warranty they bump up prices (& say told me in email that probably went to junk). Then phone up to complain and complains dept wont take phone calls (I wonder why?!!) and I ask about claiming for accidental damage and they say that accidental dints etc not covered! Treatment disgraceful, my advice is avoid D&G, dont waste your money. Reviewed on: 26th August 2022

Great company

Always finding ways to save us money and ensure we are protected the best Reviewed on: 15th August 2022

Best Home Appliance Insurance

Just recently had an unbelievably great experience with Domestic and General. They sent an engineer to check on my washing machine which I earlier reported as it wasn't working. The engineer checked it and found out that it was unrepairable. Domestic and General kept their word that if they can't repair, they will replace. After 4 days we were a happy family with a brand new washing machine delivered and installed totally free of charge. Reviewed on: 13th August 2022

Very good Company

I have had more than one insurance with them,very quick to have repairs carried out,bought a new washing machine through their reward scheme saved nearly £300. Reviewed on: 12th August 2022

Fantastic service

White line appeared on my TV. Booked repair online. Was booked for 2 days later. The engineers called me the next day asking for pics. Once sent, received a text that they'd be replacing. Not long later got an email with an argos voucher. Managed to get a bigger TV and only had to add £5 plus delivery. To confirm, booked repair online on the Monday, by weds night, around 8:45pm, new TV was in my bedroom. Reviewed on: 9th June 2022

Waste of time and money, worst customer service

one hour on the phone to file a claim, spoken to 11 people because I am keep getting transferred after asking not to me, I have been disconnected 2x, still calm and respectful to all the reps but they keep transferring me. its impossible to cancel as well. I will have to call my CC b/c they refuse to cancel the service Reviewed on: 19th May 2022

The best excuse ever not to visit

AVOID after being in a queue for 37 mins , I got to speak to someone who told me I had to go to Hotpoint even though my fridge freezer is HiSense once there I got sent back to D&G who then gave me a phone number for Hotpoint I told them I now had been on phone for 52 minutes I explained I had already been put through to them , her response was well theres no engineers in your area for the near future , and did I want to fill in a complain form , 3years paying first attempt to claim Reviewed on: 10th May 2022

Avoid avoid avoid

Run away from this company as fast as possible. Between D&G, Whirlpool and Hotpoint, they can't arrange an engineer revisit to save their lives. I got passed from call centre to call centre saying they can't help, just kept getting asked to try calling a different number. The icing on the cake was the last number they gave me was no longer in use. It's Frankensteins monster of insurance companies. Will definitely leave before my next renewal and I won't look back. They are not worth the money I'm paying. Tldr: avoid at all costs, I beg you. Reviewed on: 28th April 2022