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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (389 reviews)

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1.70

Based on 389 reviews, last reviewed 14th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

44% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Charged me £15 just to update an address Charged me £15 just to update an address, something that could take seconds and be done myself online. Instead you have to spend ages talking to a rob... Read more Reviewed on: 14th February 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (389)

Review of the Esure, Car Insurance:

Easy experience to setup insurance.

Easy experience to setup insurance. Could easily add on an extra driver and the cost was more reasonable than other insurers. Reviewed on: 14th September 2024

Avoid

A shocking company I had a car accident 1 month ago. Constantly lied to for 3 weeks . Today I was given hope that someone would call me will a valuation only to find out at 4pm when I called to chase them up that wasn't going to happen. Then held for an hour and a half to be cut off the phone. Sent several emails complaining over the last month and still no help. Reviewed on: 5th August 2023

Complete disgrace

Had an accident over a year ago, agreed not my fault and yet no info on how many no claims I've got. I've got to renew insurance and I got 1 year from my 13 of driving( being the last year I haven't been with them) Been on hold for 1 hour 5 minutes no answer... so I phoned on a different phone pretending to have a new claim and answered in 2 mins! Proceeded through with what I actually am phoning for, how many no claims do I have and he says I don't know the third party are yet to respond I heard this 6 months ago! DO YOUR JOB!! Reviewed on: 2nd August 2023

Poor customer service

I don’t have any issues with the onboarding services, just the aftercare when someone else crashes into you. Esure have agreed it not my fault and I am currently trying to get my no claims back. The customer service has been rubbish, long wait time and only available Monday to Friday from 9 to 5. I have been on hold for 2 hours and as soon it got to 5 they put the phone down on me. Reviewed on: 1st August 2023

Esure saved the day ..........

I have been with Esure for some years now. Not only do they offer fair car insurance but they surpassed my expectations when I had a car accident. Not only did they replace my car with a newer model but they also paid out on physical damages which was more than I could have dreamt of. Esure, for me is the very best and I would, without a doubt, recommend them to friends and family. Thank you Esure, your reputation surpasses you. Reviewed on: 28th July 2023

Simple, helpful, easy to deal with so far

Haven't had a major issue to resolve but they have been very helpful when addressing simple issues such as changes in details, address, etc Reviewed on: 27th July 2023

New premium twice as much

First year was good price, renewal price was double, no claims made.. had to go elsewhere Loyalty means nothing these days Reviewed on: 24th July 2023

No customer service

Recorded a fualt claim even though third party admitted liability and an email from esure but they can't answer why this has happened . Call center in South Africa which never answer the phone Reviewed on: 20th July 2023

Beyond belief poor service

Terrible company, took my money for 17 years ( no claims), then cancelled my policy with no explanation. South African call center that keeps hanging on for 20 mins , then hang up. They don't reply to emails , basically left me with no insurance , no refunds, no correspondence, no customer service, just a appalling company. They need to be investigated, going to the financial ombudsman next to try to get some sense of it all . What a way to treat people , beyond belief they can trade like this ! Reviewed on: 19th July 2023

Customer service a joke

I agree with most of these reviews you are sitting on hold for over 45 minutes & then all of sudden cut off & have to ring again. Never answer any emails, there chat bot is robot & just tells you to go online doesn't recognize claim ref, names wanting to speak to someone. Even though received an email advising someone making claim against me phoned up to find what, when & who didn't know anything & tried to register claim from me/my side. After 30mins hung up. 2nd time got through to claims nice lady found wrote notes found claim & after 20mins said need to speak to 3rd party tried to transfer & after 1 minute hung up. They advised a mechanic needs to see damage to car & costs for repairs for non existent accident. But when eventually got through to only work Monday - Friday no weekends, 10am - 4pm & don't tell you when coming till day as busy & can't book in what kind of business is that. Don't expect you to work & if like me for NHS can't just leave drop hat & pull car out on street in city center. No one has called or responded to me. Useless. Reviewed on: 15th July 2023

Uncontainable esure

I was involved in an accident February 2022 Here I am 17 months later and still not resolved Was asked 11 months ago if willing to go to court to claim 3rd party I said yes Heard nothing since Don’t respond to emails There live online chat is a robot no use And customer service don’t answer calls was on hold waiting to speak to them for 1.45 minutes no response Avoid like the plague Reviewed on: 10th July 2023

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