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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (387 reviews)

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1.72

Based on 387 reviews, last reviewed 5th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Possibly one of the worst insurance companies to go... Possibly one of the worst insurance companies to go to with. I was in an accident that was found as no fault to me and I paid my excess at the time an... Read more Reviewed on: 5th February 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (387)

Review of the Esure, Car Insurance:

AVOID AVOID AVOID!

Had a drunk driver crash into my parked car outside my house on 20th August. After an initial phone call all that happened was the offer of a courtesy car. I really didn't want to lose my car to write off so really wanted to wait and see what their damage assessment would be etc before being locked into a claim with them. Fast forward 4 weeks and absolutely zero contact from them. Finally after writing a bad review on Trustpilot they got in contact. Had taken my car to a local place for assessment of damage which I have shared with them. Two weeks later and just more radio silence from them. Utterly useless - how they are a "service" I have no idea. Will NEVER insure with eSure or other companies owned by them again even if it's the cheapest option. AVOID AVOID AVOID! Reviewed on: 6th October 2024

Poor customer service

I don’t have any issues with the onboarding services, just the aftercare when someone else crashes into you. Esure have agreed it not my fault and I am currently trying to get my no claims back. The customer service has been rubbish, long wait time and only available Monday to Friday from 9 to 5. I have been on hold for 2 hours and as soon it got to 5 they put the phone down on me. Reviewed on: 1st August 2023

Esure saved the day ..........

I have been with Esure for some years now. Not only do they offer fair car insurance but they surpassed my expectations when I had a car accident. Not only did they replace my car with a newer model but they also paid out on physical damages which was more than I could have dreamt of. Esure, for me is the very best and I would, without a doubt, recommend them to friends and family. Thank you Esure, your reputation surpasses you. Reviewed on: 28th July 2023

Simple, helpful, easy to deal with so far

Haven't had a major issue to resolve but they have been very helpful when addressing simple issues such as changes in details, address, etc Reviewed on: 27th July 2023

New premium twice as much

First year was good price, renewal price was double, no claims made.. had to go elsewhere Loyalty means nothing these days Reviewed on: 24th July 2023

No customer service

Recorded a fualt claim even though third party admitted liability and an email from esure but they can't answer why this has happened . Call center in South Africa which never answer the phone Reviewed on: 20th July 2023

Beyond belief poor service

Terrible company, took my money for 17 years ( no claims), then cancelled my policy with no explanation. South African call center that keeps hanging on for 20 mins , then hang up. They don't reply to emails , basically left me with no insurance , no refunds, no correspondence, no customer service, just a appalling company. They need to be investigated, going to the financial ombudsman next to try to get some sense of it all . What a way to treat people , beyond belief they can trade like this ! Reviewed on: 19th July 2023

Customer service a joke

I agree with most of these reviews you are sitting on hold for over 45 minutes & then all of sudden cut off & have to ring again. Never answer any emails, there chat bot is robot & just tells you to go online doesn't recognize claim ref, names wanting to speak to someone. Even though received an email advising someone making claim against me phoned up to find what, when & who didn't know anything & tried to register claim from me/my side. After 30mins hung up. 2nd time got through to claims nice lady found wrote notes found claim & after 20mins said need to speak to 3rd party tried to transfer & after 1 minute hung up. They advised a mechanic needs to see damage to car & costs for repairs for non existent accident. But when eventually got through to only work Monday - Friday no weekends, 10am - 4pm & don't tell you when coming till day as busy & can't book in what kind of business is that. Don't expect you to work & if like me for NHS can't just leave drop hat & pull car out on street in city center. No one has called or responded to me. Useless. Reviewed on: 15th July 2023

Uncontainable esure

I was involved in an accident February 2022 Here I am 17 months later and still not resolved Was asked 11 months ago if willing to go to court to claim 3rd party I said yes Heard nothing since Don’t respond to emails There live online chat is a robot no use And customer service don’t answer calls was on hold waiting to speak to them for 1.45 minutes no response Avoid like the plague Reviewed on: 10th July 2023

Rip off car insurance

This company auto renewed my car insurance after I had cancelled but I didn’t realise until a year later, tried to get my money back and was told I could only have half, you can’t get through to customer service because they have that many complaining customers trying to get through , please avoid like the plague, totally incompetent people, please avoid. Reviewed on: 7th July 2023

DO NOT GIVE YOUR MONEY TO THIS COMPANY

Despite making a complaint 14 days ago, and spending FOUR AND A HALF HOURS on the phone, calling daily to try and sort a claim that a member of staff should not have been put down as a claim, I am STILL WAITING for a manager to call me. I cant tell you how many times I have been told over the past two weeks that "we will call you straight back" or "we will call by 3pm". My next step is calling the Financial Ombudsman if they have not resolved this by 3pm today. Reviewed on: 5th July 2023

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