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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.13 (386 reviews)

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1.72

Based on 386 reviews, last reviewed 24th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

70% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

If I could give a zero I would why is that you’re so completely useless? Have continuously mucked up my sons claim, said you were going 50/50 because you couldn’t be arsed to get th... Read more Reviewed on: 24th January 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (386)

Review of the Esure, Car Insurance:

AVOID AVOID AVOID!

Had a drunk driver crash into my parked car outside my house on 20th August. After an initial phone call all that happened was the offer of a courtesy car. I really didn't want to lose my car to write off so really wanted to wait and see what their damage assessment would be etc before being locked into a claim with them. Fast forward 4 weeks and absolutely zero contact from them. Finally after writing a bad review on Trustpilot they got in contact. Had taken my car to a local place for assessment of damage which I have shared with them. Two weeks later and just more radio silence from them. Utterly useless - how they are a "service" I have no idea. Will NEVER insure with eSure or other companies owned by them again even if it's the cheapest option. AVOID AVOID AVOID! Reviewed on: 6th October 2024

worst customer support

These guys are totally useless! I have tried to just log into my account for over a month and no one there could even mange to get emails to be sent to me. I tried online and they would just end the chat without helping me on multiple occasions and I would try calling them and they would just hang up on me on multiple occasions. I would strongly recommend everyone to steer well clear of this company!!! Reviewed on: 8th December 2023

Avoid - useless

Esure were fine until it came to making a claim. Constant miscommunication, hours wasted repeating myself daily. Low balled the valuation of my write off and issued me a cheque before an agreement was made to an address I no longer live at. Honestly completely useless, avoid at all costs. Reviewed on: 8th December 2023

New customer, DO NOT SIGN UP!!!!

I am a new customer with my policy only being started for one day and an unsatisfied customer. You cannot speak with eSure Flex via the phone when you ring 01737 222222 and wait three minutes to listen to their legal rubbish you only get informed to talk to their Auto bot who doesn't even do anything online. The staff on the phone are very unhelpful and rude! I just want to talk to a live person and not a computer. My query cannot be answered by an auto bot! Reviewed on: 7th December 2023

No customer service at all

Esure insist that claims are logged online. Which would be ok if their software works, which it definitely doesn’t. Their protracted online claim form freezes after a few screens. I tried this 4 times and it happened each time. It eventually worked on a tablet. It’s impossible to see your documents online as their website just produces a blank page. Waited for call to be answered for 45-50 minutes numerous times and each time call ended with no answer. They apply the same technique to their “chat” which also goes unanswered after very long waits. Basically avoid this company like the plague, they are the WORST Reviewed on: 5th December 2023

Don't answer phone

This company harrassed me to allow them to handle repairs to my car after their customer hit it. Don't let them !! They don't answer the phone and will make your life very difficult. So far i have spent 5 hours on the phone - almost all of it on hold. Customer care is very poor. Reviewed on: 29th November 2023

Complain

Waiting pick up my car after accident-3days and nothing,not experience worker!!! Reviewed on: 27th November 2023

AVOID AVOID AVOID Biggest cowboys out there

Had insurance with Esure for years and usually multi car. Partner got a new car,went through gocompare website then onto Esure to take out a new policy.Once the details were put in the new car registration kicked my car I had insured for a year and half OUT of the policy without any warning or email of this happening although I was the policy holder.Pulled over by the Traffic Police yesterday and fined £300, 6 points on my licence aswell having to pay £200 for to get my car out of the impound because Esure switched the cars over instead of starting a new policy. Called Esure to which they agreed it was an administrative error on their part and sent a cover letter for the police but once I called for a proof of insurance to get the car back from the impound I was called a liar on the phone and laughed at.Im now having to plead not guilty and fight it in court wish me luck. Reviewed on: 26th November 2023

Poor

Poor Communication. Takes forever for anyone to pick up calls or respond to the Chat Live online. At the 1 hr 5 mins point I did manage to speak to an agent. I asked my query and she then proceeded to put me back on hold telling me she would be back shortly. This is where I find myself 3hr and 20 mins later. Online Chat keeps advising they will be with us shortly. Unimpressed. This is one of a few poor incidents where I have needed to get in touch with the insurance. Will not be using again. Reviewed on: 24th November 2023

I used to use e-sure for everything

They are the worst company ever. Firstly their customer services barely speak any English. They don't know anything, and can't do anything that benefits you in any way, like giving any information about your claims history. Beware this company they are shocking. Reviewed on: 22nd November 2023

Worst Insurance company ever!

Always on hold. Useless staff. Never reply to emails, or action them. Reviewed on: 21st November 2023

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