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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (390 reviews)

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1.69

Based on 390 reviews, last reviewed 5th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Same as other people on here they have taken my exce... Same as other people on here they have taken my excess which had been waived but won’t give it me back untill 3rd party admit liability. 3rd party has... Read more Reviewed on: 5th March 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (390)

Review of the Esure, Car Insurance:

Great Price - Great Cover

Great price, equal cover levels but as always if you are getting breakdown cover do this separately as you will get a better deal. Reviewed on: 4th July 2017

Abysmal customer service

Waited 3 hrs for them to answer only to be passed to another similar queue. I eventually took them to court for money owed, they now have a county court judgement against them which they have ignored. NEVER even consider taking out insurance with them there is a reason they are cheap. Reviewed on: 24th December 2023

OMG I AM IN A BAD BAD DREAM

Lets start with putting on a private number plate and trying to inform them of this waited 40 minutes on the phone only to speak with somebody who's English was shocking and told me to do it online somebody reversed into me so started a claim was txt a link to upload photos it didn't work then i went on the online chat paid a fee for my reg to be changed logged back in and it wasnt changed again went through the online chat tbh you get the idea no point in me wasting anymore of my time and yours the sooner my claim is settled i will be paying the cancelation fee and leaving shocking experience. Reviewed on: 22nd December 2023

A truly appalling insurance company

A truly appalling insurance company. Very poor customer service. Company rarely answers their phone so almost impossible to speak to anyone. Emails are ignored despite repeated requests for updates. When I finally managed to speak to an advisor she informed me that as I don't have legal cover they are unlikely to be able to chase the third party who hit my unattended car, despite them having clear CCTV of the accident. This had taken them over 6 months to tell me this! Not impressed and won't ever use this company again. Cheap prices = extremely poor customer service. Don't bother. Reviewed on: 11th December 2023

Very problem company

Staff is not experienced,can’t contact them Reviewed on: 11th December 2023

Just avoid - like the plague

Absolutely useless. Can't contact them to cancel a policy (sold the car), so they're now illegally insuring a car I no longer own... their web site is atrocious - the chat bot is jacked up on speed or the digital equivalent. The phone line automation is awful. I can't get my policy number because I can't log in, I can't get through to a person because (a) they never answer and (b) you need your policy number to get through the stupid automated system. And to top it off, I have over 6 months left on the policy and the 'admin fees' will be MORE than the refund value... it's going to COST ME to cancel. What an absolute joke. Reviewed on: 11th December 2023

worst customer support

These guys are totally useless! I have tried to just log into my account for over a month and no one there could even mange to get emails to be sent to me. I tried online and they would just end the chat without helping me on multiple occasions and I would try calling them and they would just hang up on me on multiple occasions. I would strongly recommend everyone to steer well clear of this company!!! Reviewed on: 8th December 2023

Avoid - useless

Esure were fine until it came to making a claim. Constant miscommunication, hours wasted repeating myself daily. Low balled the valuation of my write off and issued me a cheque before an agreement was made to an address I no longer live at. Honestly completely useless, avoid at all costs. Reviewed on: 8th December 2023

New customer, DO NOT SIGN UP!!!!

I am a new customer with my policy only being started for one day and an unsatisfied customer. You cannot speak with eSure Flex via the phone when you ring 01737 222222 and wait three minutes to listen to their legal rubbish you only get informed to talk to their Auto bot who doesn't even do anything online. The staff on the phone are very unhelpful and rude! I just want to talk to a live person and not a computer. My query cannot be answered by an auto bot! Reviewed on: 7th December 2023

No customer service at all

Esure insist that claims are logged online. Which would be ok if their software works, which it definitely doesn’t. Their protracted online claim form freezes after a few screens. I tried this 4 times and it happened each time. It eventually worked on a tablet. It’s impossible to see your documents online as their website just produces a blank page. Waited for call to be answered for 45-50 minutes numerous times and each time call ended with no answer. They apply the same technique to their “chat” which also goes unanswered after very long waits. Basically avoid this company like the plague, they are the WORST Reviewed on: 5th December 2023

Don't answer phone

This company harrassed me to allow them to handle repairs to my car after their customer hit it. Don't let them !! They don't answer the phone and will make your life very difficult. So far i have spent 5 hours on the phone - almost all of it on hold. Customer care is very poor. Reviewed on: 29th November 2023

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