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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1244 reviews)

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4.64

Based on 1,244 reviews, last reviewed 17th Jan 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Always excellent customer service Had our current account with first direct for 18 years and always had positive customer service and swift professional friendly service which was a br... Read more Reviewed on: 17th January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1244)

Review of the first direct, Current Account:

Loyal Customer

I have been a First Direct Customer for many years and remain impressed by the excellent service they provide, both for telephone baking and online. The First Direct App is very simple to use and a very convenient way of banking. Being with this bank has saved me lots of time and effort over the last few years. I have recommended First Direct to friends and family on many occasions. Reviewed on: 7th March 2024

Brilliant

For years have supported my ups and downs, a great backup to my finacial life Reviewed on: 24th September 2024

Unethical bank, if you can get past the login screen

Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other bank. The names they give the codes, OTP, pins etc, vary throughout the process. So just logging in is a case of juggling 7+ different codes and passwords. Apart from their parent bank, no other bank seems to make it so hard to login. I had to repeatedly call them to unlock my accounts. Other than that, the bank account is average; nothing special. The savings rates that are then accessible with them are usually good, but like their parent HSBC; the money isn't invested ethically. Reviewed on: 7th September 2024

easy to use app and easy to get in touch with custom...

easy to use app and easy to get in touch with customer services Reviewed on: 4th September 2024

Satisfied

I've been with them for a few years now and I'm very satisfied Reviewed on: 3rd September 2024

Great customer service.

Easy to navigate website, secure but easy to access. Whenever I need to talk to a REAL person/customer adviser they are ALWAYS friendly,efficient and professional. Reviewed on: 31st August 2024

Always responsive, and available

I never have any issues with FD. The app is great and always available. The folks on the phone are very helpful. They are great Reviewed on: 27th August 2024

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Overall banking experience is very good.

Overall banking experience is very good. Let down by poor online experience. Reviewed on: 24th August 2024

First Direct - The Best Bank

I have been a customer for over twenty years. The customer service is the absolute best; always super friendly and efficient, and the phone is always answered after just a couple of rings. The website is clear and easy to use. Reviewed on: 24th August 2024

Always helpful service, great security

Always helpful service, great security Reviewed on: 23rd August 2024

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