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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1300 reviews)

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4.68

Based on 1,300 reviews, last reviewed 2nd Mar 2025

714% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Everything runs smoothly with no mistakes. Everything runs smoothly with no mistakes. Can speak to them easily by phone. Reviewed on: 2nd March 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1300)

Review of the first direct, Current Account:

Loyal Customer

I have been a First Direct Customer for many years and remain impressed by the excellent service they provide, both for telephone baking and online. The First Direct App is very simple to use and a very convenient way of banking. Being with this bank has saved me lots of time and effort over the last few years. I have recommended First Direct to friends and family on many occasions. Reviewed on: 7th March 2024

Overall a good bank and worth switching to.

Overall a good bank and worth switching to. £250 0verdraft free. Easy to operate. Reviewed on: 26th February 2025

Convenient & online

Always reliable customer service. Reviewed on: 26th February 2025

Over 30 years and still happy

I’ve been with first direct for over 30 years and never switched because of the excellent service provided. Reviewed on: 26th February 2025

Excellent service since those early days !

Having traded since their original opening as an established bank, as a subsidiary of HSBC, the remote telephone only and subsequent on line banking as been exemplary. Delighted with their personal service and handling of our accounts . Reviewed on: 26th February 2025

Never pushy and never force me to "go online" like s...

Never pushy and never force me to "go online" like so many businesses these days. Friendly call centre staff Reviewed on: 26th February 2025

Never had an issue, UK based support, plenty of peop...

Never had an issue, UK based support, plenty of people in hand Reviewed on: 26th February 2025

Great customer service

No waiting when contacting by phone. App very easy to use. Good free overdraft facility Reviewed on: 26th February 2025

First Direct for excellent customer service

Have been a customer of First Direct for around 30 years and have never had any issues. I have therefore stayed with them despite monetary incentives to move elsewhere. Reviewed on: 26th February 2025

Excellent Service

Excellent service, communication exellent, online support excellent, very clear as to how to do everything, great app Reviewed on: 26th February 2025

Very responsive and courteous

Always respond promptly, courteously and patiently to any requests or queries I might have Reviewed on: 26th February 2025

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