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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1344 reviews)

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4.68

Based on 1,344 reviews, last reviewed 23rd Apr 2025

718% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Does what it says on the tin. Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1344)

Review of the first direct, Current Account:

Exceptional Banking Experience with First Direct Current Account

I have been a loyal customer of First Direct for several years now, and I must say that their current account has exceeded my expectations in every aspect. From their top-notch customer service to their user-friendly online banking platform, First Direct has truly set a high standard in the banking industry. Allow me to highlight some of the remarkable features and benefits that make their current account an outstanding choice. First and foremost, the customer service provided by First Direct is simply exceptional. Whenever I have had a query or needed assistance, their team has been prompt, knowledgeable, and genuinely helpful. What sets them apart is their 24/7 availability, meaning I can reach out to them anytime, day or night, and receive the same level of excellent service. It's incredibly reassuring to know that they are always there to assist me with any concerns I may have. The online banking experience with First Direct is a breeze. Their website and mobile app are incredibly user-friendly, making it effortless to manage my finances. Whether it's checking my account balance, transferring funds, or setting up standing orders, I can complete tasks quickly and efficiently. The interface is intuitive, and I appreciate the clear and concise layout that allows me to navigate through various features effortlessly. Another standout feature of the First Direct current account is the fee-free banking they offer. Yes, you read that right – no monthly fees! This is a significant advantage over many other banks that charge hefty fees for their current accounts. First Direct truly understands the value of their customers and ensures that we are not burdened with unnecessary charges. Furthermore, First Direct has an extensive network of ATMs across the country, which means I can easily withdraw cash without worrying about finding the nearest branch. They also provide a range of additional perks, such as a competitive overdraft facility and an interest-free overdraft buffer, which have been immensely helpful during unexpected financial situations. Security is a top priority for me when it comes to banking, and First Direct has left no stone unturned in this regard. They have robust security measures in place, including two-factor authentication and encryption protocols, ensuring that my personal and financial information remains safe and protected at all times. Lastly, I must commend First Direct for their dedication to innovation. They are continuously introducing new features and improvements based on customer feedback and emerging technologies. It's evident that they strive to stay at the forefront of banking services, providing their customers with the best possible experience. In conclusion, I can wholeheartedly recommend First Direct's current account to anyone seeking a reliable, customer-centric banking experience. Their exceptional customer service, user-friendly online banking platform, fee-free banking, and commitment to security make them a standout choice. First Direct has truly earned my trust and loyalty, and I'm confident they will exceed your expectations too. Reviewed on: 5th June 2023

Rejected for being unemployed

Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

I used to really like First Direct but they have cha...

I used to really like First Direct but they have changed their employees and they are not as helpful nor knowledgeable as they used to be. Reviewed on: 22nd April 2025

Does what it says on the tin.

Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

A banking relationship worth having!

I’ve been a first direct customer for around 30 years and have always enjoyed being a customer. It’s not that things have never gone wrong during this time, but it’s how they have dealt with the mistakes or challenges that have always demonstrated why this is an organisation that really understands customer service, and get things fixed in a way I can trust. It counts that I can rely on my bank (across all my accounts with them, not just my current account) to do the right thing, not just the minimum they can get away with. That’s a relationship worth having and one I’ve never regretted establishing back in the late 90’s. Long may it continue! Reviewed on: 18th April 2025

A must have Account.

A must have Account. Excellent performance Reviewed on: 17th April 2025

Superb service since account opened over 25 years ago

We have never had any issues with First Direct. Call centre open all hours and year round with English speakers, so no misunderstandings in translation. We've ordered cash collections with ease when we've needed larger amounts of cash for home projects. Reviewed on: 17th April 2025

I’ve been with First Direct for 40 years and they of...

I’ve been with First Direct for 40 years and they offer excellent customer service. I’ve always been very impressed with this bank. Reviewed on: 16th April 2025

First Direct - The best online bank.

Banked with First Direct for >20 years, contacted the call centres many times over the years, they always have friendly people to help you with your enquiries. Reviewed on: 16th April 2025

First For direct suppport!

24/7 support ftom friendly, helpful people you can trust! Reviewed on: 9th April 2025

Always meets your needs when you contact them.

Always meets your needs when you contact them. Reviewed on: 6th April 2025

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