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Halifax: Current Account reviews

Name: Current Account
Rating: 4.18 (901 reviews)

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4.11

Based on 901 reviews, last reviewed 26th Feb 2025

300% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

58%

23%

Latest highest rating:

4

Very helpful and informative customer service when I... Very helpful and informative customer service when I had an issue with an overpayment to a company Reviewed on: 26th February 2025

Latest lowest rating:

1

No support for vulnerable customers They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are withholding our fun... Read more Reviewed on: 12th February 2025

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Current Account reviews (901)

Review of the Halifax, Current Account:

Brilliant switch service

I really like how Halifax handled the switch service ! They did this quickly and efficiently . You can easily track all your pending payments and transactions . User friendly app and easy to manage payments and transfer money to others Reviewed on: 1st February 2023

Easy to use, great customer service

Every account I have with Halifsx is extremely easy to use, the app and online banking are really user friendly, clear and helpful. When I need a conversation with someone the branch staff in Skipton and call centre staff cannot do enough for you. Reviewed on: 19th May 2020

works for me

looking for a bank for my needs, this does what it said it would as i want it to. Works for me Reviewed on: 17th May 2020

Great

I've been with Halifax ever since I was a little girl and plan to never switch banks. I have always had the best customer service with Halifax and I am very happy with the products they provide. Reviewed on: 29th April 2020

Good account

U.K. call centres and an excellent website. Reviewed on: 28th April 2020

Simple no frills banking

I love the app and can easily keep track of my spending Reviewed on: 27th April 2020

Halifax Online Banking is a mess

I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax Online Banking customer service agent, Ed, at the UK call centre felt the need to be extremely rude and obstructive. Setting up online banking with other banks has been a breeze compared to Halifax Online banking. I have had accounts with Halifax for decades but I'm giving serious consideration to migrating everything over to one of my other banks after this experience. Disappointing. Reviewed on: 23rd April 2020

Halifax Online Banking is a mess

I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax Online Banking customer service agent, Ed, at the Scottish call centre felt the need to be extremely rude and obstructive. Setting up online banking with other banks has been a breeze compared to Halifax Online banking. I have had accounts with Halifax for decades but I'm giving serious consideration to migrating everything over to one of my other banks after this experience. Disappointing. Reviewed on: 23rd April 2020

Wow I can't believe how low this bank has become

Soooo since june 2019 I had fraud on my account these fraudsters are still trying to gain access to my account were now in april 2020 ,, 9 bank cards since this no help of the bank im a single mother with 2 children how can I feed them what am I going to do no money back from the bank not even a £5.00 credit no help whats so ever ,,, now were all in lock down I have had to give up work to look after my 2 children I am in lock down with covid 19 I haven't eaten.for 2 days due to limit of food for the children so finally I get help with goverment emergency payment I've waited days , days had gone by I then manage to get hold of my neighbours mobile where I was told I have to attend the bank with id all restriction have been put on my account so when were they going to tell me this , so I explain I have a child here with covid 19 basically they dont give a shit and I'm to.go to the bank not a problem but my child im a single mother nothing we can.do about that ,, my reply was ok I will be at the bank tmo with my children Reviewed on: 20th April 2020

Corona virus

Halifax bank is disgusting I have been an account holder for in excess of 20 years I am 73 years and I have just had an operation for stomach cancer and now I have a lump in my liver that is being investigated. I called today to try to transfer £100.00 to an elderly lady in London that has no money and no shopping she lives 50 miles from me I called the Halifax and waited 50 mins for my call to be answered went through the security including my voice is my password and was connected to a gentleman at the Halifax re refused to allow me to make the transfer and was not helpful at all I asked to speak to a supervisor as it was a matter of urgency and possibly life and death he connected me to another agent who again refused to allow me to transfer money I was told I could raise a complaint which I did and was told it would take a week before anyone came back to me in the meantime someone has no money or food eventually I was informed that I wasn’t talking to a supervisor so I asked to be connected I was then told I couldn’t be connected as I had raised a complaint.Under the circumstances I am disgusted with the Halifax everyone is in lockdown not allowed out we are both elderly and I have underlying problems and they refused to help I have a fair amount of money in my account and only wanted to transfer £100. To possibly save someone’s life but I now have to either drive the 120 mile round journey or pay a courier I spent one and a half hours on the phone I will be taking this up with the F.O this is disgusting treatment of elderly people Reviewed on: 28th March 2020

Great Account

Halifax are just a great all round bank, good customer service, plenty of banking incentives. Never had a problem. Reviewed on: 9th February 2020

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Halifax: Current Account reviews

300% increase in 5 star reviews

67% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Halifax Current Account reviews (901)

Brilliant switch service

Easy to use, great customer service

works for me

Great

Good account

Simple no frills banking

Halifax Online Banking is a mess

Halifax Online Banking is a mess

Wow I can't believe how low this bank has become

Corona virus

Great Account

Do you have a different Halifax product?

There's still more to see!

Join Smart Money People

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