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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (243 reviews)

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4.84

Based on 243 reviews, last reviewed 17th Feb 2025

514% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Hanley staff were always pleasant and welcoming and... Hanley staff were always pleasant and welcoming and answered telephone calls and emails promptly. They treated me with respect in spite of my age (85)... Read more Reviewed on: 17th February 2025

Latest lowest rating:

1

New products but only for new customers I have a RIO mortgage with the Hanley taken out nearly 5 years ago. I have 2 issues:-1) recently they introduced a new RIO deal with a lower interest ... Read more Reviewed on: 7th February 2025

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (243)

Review of the Hanley Economic Building Society, Mortgages:

I have recently taken my mortgage to Hanley Economic.

I have recently taken my mortgage to Hanley Economic. The service and advice has been superb. Reviewed on: 17th January 2025

Satisfied first time buyers

My girlfriend and I had a stressful experience buying our flat. We had problems with solicitors, mortgage brokers and long delays at every stage. The one exception to this was our experience with the Hanley and our mortgage adviser Jane Longmore. Jane was helpful, friendly and really responsive. She went over and above to help us, explaining everything really clearly, answering our many questions and ensuring we could get our application through as quickly as possible (down from an estimated 2 months to a couple of weeks). We would wholeheartedly recommend Jane and the whole team at the Hanley (including Alistair and Danielle) for first time buyers and everyone else. We will certainly be sending our friends her way and we will be back as and when we decide to remortgage or move! Thanks again Jane for all your help, we are now happy and settled in our new flat. Harrison and Eve Reviewed on: 30th April 2020

My Mortgage Experience

I would like to take this opportunity to praise a member of staff at The Hanley Economic. The person I dealt with was Lana Beech, a Mortgage Advisor. I must say from start to finish of the mortgage process Lana was exemplary in her approach. We dealt primarily by email or phone. At every stage if I had a question, I would email her and ask her to ring when available. She never delayed in her response and dealt with my questions both efficiently and with such a pleasant demeanour. I never felt I was a bother no matter how stupid my question may have been. She in my opinion is a brilliant advertisement of how to treat a customer and a tremendous asset to the Building Society. Today, we are so quick to complain but when you have received such excellent services, we should take the time to praise. Thankyou Lana for making such a stressful process an absolute joy. Reviewed on: 14th April 2020

Great re-mortgage advice and support

Jane Longmore was really helpful throughout the process of my re-mortgage. I felt listened too and have secured a mortgage deal that I am very happy with. Jane was consistently helpful and approachable and responded very efficiently with any queries I had. I would recommend this personal service to others. The staff at Hanley Economic I have always found to be approachable and friendly. Thank you Jane and team. Reviewed on: 28th March 2020

Excellent Service from Mortgage Adivsor

Lana has provided excellent service to us while completing our mortgage application and even afterwards and has always come back to us promptly answering our questions and assisting us with our enquiries. Reviewed on: 12th March 2020

Fantastic service

LANA BEECH your a super star professional friendly helpful nothing to much trouble for you. Thankyou so much for all you did we both struggle to understand stand the process at times you supported us throughout. We both new that when we thought it never go though you picked us up supported us made us coffee guided us. Well we got there so happy with our new house dreams have been made. Never stop been the person you are lana your one in a million. Note to your boss recognise what fantastic job this lady does. and all your staff. Reviewed on: 7th March 2020

Great customer service

Lana Beech provided fantastic service throughout my mortgage process keeping me informed and getting things done - she is absolutely brilliant and I would employ her. She deserves a raise !!! Reviewed on: 28th February 2020

Mortgage Application - Stoke On Trent - Mortgage Advisor - Lana Beech

Lana Beech at The Hanley Economic has been absolutely fantastic with supporting Myself and my Partner when applying for a Mortgage with The Hanley & Porting our current Mortgage with them. She has made the process seem easy and nothing has never been too much trouble even though there has been a few issues along the way due to the Solicitor Reports we received from the previous property we were going to purchase. The House Buying process can be quite stressful as a Young Couple due to not knowing the process fully and Lana has always been on hand to support and being professional with whatever questions we have had. Thank you to Lana & The Hanley for assisting us with all enquiries, we would 100% recommend. Reviewed on: 20th February 2020

Jane was really helpful and the mortgage product was great value

The Hanley Economic offer a great mortgage product with a 5% deposit. Jane was friendly, really helpful and excellent to deal with. I'd recommend her to my friends and family Reviewed on: 17th February 2020

Human

Amaxingly helpful and friendly staff. Really like that it's an individual assessment, not just a computerised number-crunch. Reviewed on: 5th January 2020

Reply from Hanley Economic Building Society Fabienne, thank you for your review - this is one of the features that we really pride ourselves on. Many thanks :) Response date: 13th February 2020

Treated like someone who matters

Lana, our mortgage advisor was friendly, supportive and efficient. She went out of her way to meet with us and to make sure that we had everything we needed to process the paperwork quickly. Whilst the paperwork was being processed, she stayed in touch with us and we were confident that if we had any questions, they would be answered quickly. Despite a 6 week completion date being imposed on us at the offer stage, as soon as we met with Lana and the team we knew that she would do everything possible to meet it and we could stop stressing. Even our solicitor commented how good the Hanley have been to work with and the whole process - offer to completion has been done in 6 weeks. I cannot recommend the Hanley and Lana enough. Thank you. Reviewed on: 12th December 2019

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