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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (243 reviews)

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4.84

Based on 243 reviews, last reviewed 17th Feb 2025

514% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Hanley staff were always pleasant and welcoming and... Hanley staff were always pleasant and welcoming and answered telephone calls and emails promptly. They treated me with respect in spite of my age (85)... Read more Reviewed on: 17th February 2025

Latest lowest rating:

1

New products but only for new customers I have a RIO mortgage with the Hanley taken out nearly 5 years ago. I have 2 issues:-1) recently they introduced a new RIO deal with a lower interest ... Read more Reviewed on: 7th February 2025

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (243)

Review of the Hanley Economic Building Society, Mortgages:

I have recently taken my mortgage to Hanley Economic.

I have recently taken my mortgage to Hanley Economic. The service and advice has been superb. Reviewed on: 17th January 2025

Friendly, flexible & efficient

Staff at the Hanley have been amazing - they went out of their way to ensure I had a mortgage in principle in time for our house viewing. Once we had made our offer we were on a very short timescale which we couldn't have met without staff changing their appointments to meet with us and being able to submit documentation remotely. There has been supportive communication through e-mail - not at all intrusive and a definite feeling that they were on our side working to get us into out new house. The whole process was completed within the 6 weeks specified by the vendor. I cannot recommend the Hanley enough. Thank you Reviewed on: 12th December 2019

Reply from Hanley Economic Building Society Hi Alison, thank you for your glowing review. At Hanley Economic we always strive to help our members in the best possible way. The proof is in the pudding! We hope the move went well and look forward to helping you with any future needs. Response date: 13th February 2020

Mortgage

Fantastic from start to finish excellent advice, friendly professional and understanding. Made me feel like a person and no just a number highly recommended Reviewed on: 10th December 2019

Going the extra mile

I tried different mortgage advisors to arrange a self build mortgage and each of them were unable to help. I eventually found the Hanley Economic Building Society myself and I was expecting the same answer that I had from all the other lenders that I had spoken to. From my first telephone call with them, they gave me confidence that they were going to be able to help me and they did. The staff have all gone above and beyond to help me and I even call them now just to see how they are and to have a chat. I have never experienced this sort of customer service from a bank or building society. The whole mortgage team, underwriting team and all that were involved with my application deserve a medal for their help. Reviewed on: 21st November 2019

Fantastic experience from start to finish.

We contacted The Hanley directly as we were buying a new build property and wanted to take out a 95% mortgage. Unfortunately most high street lenders do not offer a 95% LTV on a new build property, but as soon as we contacted them to make an enquiry, they arranged a call back with a mortgage adviser. Danielle Cope was the mortgage adviser who dealt with us and she was so helpful and friendly throughout. She gave us some great advice and plenty of options on the type of mortgage term and rate. After the application was submitted, the underwriting team were fantastic and very efficient. Every time we called we were able to speak with the underwriters directly, and we were made to feel like our application was important, and not just another number. Would highly recommend. Reviewed on: 4th October 2019

An amazing team of people

It was lovely for us to be treated like people and not a number on a credit score. Jane our mortgage advisor and all the rest of the team at the Hanley worked really hard to get us a great deal on a mortgage and now we are settled into our lovely home. We can’t thank the Hanley enough - we are very happy to be a customer and would happily recommend them to anyone. Reviewed on: 24th September 2019

Easy Peasy!

We have recently moved into our first property thanks to Jane at the Hanley. Initially we thought, being first time buyers with only a 5% deposit and debts on credit cards we would never be able to get a mortgage. After being referred to Jane by a family member, we thought we'd give her a call. I am so glad we did, Jane made things so simple and straight forward for us, she made us feel so comfortable and ultimately we have moved into our dream home! We will definitely be recommending The Hanley (and Jane!) to others! Thank you! Reviewed on: 20th September 2019

Reply from Hanley Economic Building Society Hi Leanne, thank you for your wonderful feedback. We hope to provide you with more services in the future too :) Response date: 13th February 2020

Mortgage

My experience with the mortgage team was excellent, through the whole process it was as stress free as possible , Lana Beach you were a star, professional and making the journey really easy and the communication was really good . Thank you to you all Kind regards Gary Reviewed on: 11th September 2019

Regular,personalised support for a simple remortgage

Jane gave a very clear exposition of what the implications of the remortgage were.Friendly and supportive with some great ideas for my future holidays......! Reviewed on: 3rd September 2019

This review is purely dedicated to Lana..

The Hanley and everything they have done for me and my partners first house has been incredible. I felt like I had a close connection with everyone involved all the way to underwriting.. however, this was down to the work of Lana Beech. There’s no over-exaggeration here when I say Lana literally has made our house purchase work. From her years of experience, her advice allowed us to communicate with solicitors to change their demands to make our mortgage work. Despite all this, she’s genuinely one of the most professional but lovely people I have ever spoken to. We spoke nearly every day for 2/3 weeks - and you won’t ever have to chase ANYTHING if you go with the Hanley/Lana. They are on the ball from 9am onwards. I had Lana calling me later on the day some days as she knew I had a late night the night before! Little considerations make the whole experience 100x better. Buying your first house is daunting. No matter what research you do, you can never know everything you need to know. In this day and age, there are too many formalities, and too much jargon. Sometimes, you need someone to talk to you as an adult and just explain everything you need to know. This is one of the best things Lana did for us. Incredible work. Have no doubts about the Hanley. They will be one of the most pleasant companies you have spoken to. Please show this review to Lana but also the hierarchy above Lana. It’s important to me that powers-that-be are aware of the work she has done, and the influence she made. I just wish she was a solicitor too!!! Oh, worth mentioning that the Hanleys products are brilliant too! It’s easy to forget this as you are sold straight away with the products that come back on offer! Reviewed on: 26th July 2019

excellent service

great service across the whole process. Very easy to deal with. Would certainly recommend. Reviewed on: 19th July 2019

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Hanley Economic Building Society: Mortgages reviews

514% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Hanley Economic Building Society Mortgages reviews (243)

I have recently taken my mortgage to Hanley Economic.

Friendly, flexible & efficient

Mortgage

Going the extra mile

Fantastic experience from start to finish.

An amazing team of people

Easy Peasy!

Mortgage

Regular,personalised support for a simple remortgage

This review is purely dedicated to Lana..

excellent service

Do you have a different Hanley Economic Building Society product?

There's still more to see!

Join Smart Money People

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