Write a review

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (337 reviews)

View other Harpenden Building Society products

4.42

Based on 337 reviews, last reviewed 30th Jan 2025

88% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Always friendly and helpful and customer focussed . Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful wheth... Read more Reviewed on: 30th January 2025

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (337)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

Always friendly, and very helpful and knowledgeable. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

We were Buckingham customers so were very local - it is now a trip out to come to Tring and the service is not as friendly. Would be good if we could use the Buckingham banking hub. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Thank you for your review, we will take your points onboard. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Local office with helpful staff. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The customer service at the Harpenden is second to none! Well done. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The online system forms are terrible, I would not recommend it to anyone. I was rejected for nationall insurance number and home telephone number. Personal interaction with Wendy at the Harpenden branch was brilliant though. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Thank you for your feedback, we are working hard to improve our online service. I'm glad Wendy was able to help and i will pass your feedback to her. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

Their on-line service works like a dream.

Their on-line service works like a dream. Never the least problem logging in or doing what you want to do - unlike so many others. Communication is also very good and now enhanced by their new reular newsletter Reviewed on: 4th February 2024

Reply from Harpenden Building Society Hi David, Wow! Please can i ask you to write my end of year appraisal for 2024! I'm delighted you are pleased with us, and this was fantastic to read. We're thrilled that you appear to be satisfied with out online service, however we are also acutely aware that there are some big improvements we need to make to this. We'll keep you informed through our newsletter! In the meantime if i can be of any further assistance or wish to discuss your feedback further then please do not hesitate to contact me at [email protected] Response date: 5th February 2024

Pleased with the sevice from Harpenden BS

There were a couple of minor issues with my account set up, however everything sorted in a very customer friendly way by Bev and Claire. The phone was answered without any excessive wait time and customer service overall excellent. Reviewed on: 1st February 2024

Reply from Harpenden Building Society Hi Jon, Thanks for your great review. I will be sure to share with Bev, Claire and their Line Manager. I'm glad we were able to answer the phone in an acceptable time frame. We have been inundated with applications following the brief launch of a market leading ISA, and as such our SLA's have not been at a standard we would expect, so it's great to understand that these are getting back to normal. If you would like to discuss your feedback further then please do not hesitate to contact me on [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

very easy and quick to speak to and helpful

very easy and quick to speak to and helpful Reviewed on: 31st January 2024

Reply from Harpenden Building Society Hi Mark, This is great to read. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

bit steam powered at times but nice people.

bit steam powered at times but nice people. The website is clunky and an awful lot has to be done on paper, usually by filling in forms with the tiniest boxes imaginable. You get to know the tricks eventually. Interest rates were insultingly bad for many years (always lower than others) but currently are surprisingly good. Branch staff always helpful as are the contact centre, assuming they answer the phone, that is... Reviewed on: 30th January 2024

Reply from Harpenden Building Society Thank you for your note and lot's of feedback to digest. I'll try and respond to each point as best i can. Website and paper- Yes, we get that and agree. We are working hard to improve the online experience including the website. With regards to the paper, I also agree although I would stress that we have made massive progress in improving on this over the last twelve months. We have introduced our Digital On-boarding service which means that customer can apply for an account without completing a paper application, we have also amalgamated many of the paper applications into one simple form to try and reduce the amount of unnecessary paperwork you (and we) have to process. I'm delighted that you are pleased with the rates, we have some great products available and more up our sleeve too! I also agree regarding the branch teams and contact centre. They are the backbone of the Harpenden Building Society. They have experienced and unprecedented amount of applications following the launch of a market leading ISA last week. As such, service levels have been impacted, however we have assigned additional resource to help with account processing and we are confident that we will return to our normal service levels soon. We appreciate your feedback and if I can be of any further assistance then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 31st January 2024

I've been hanging on the phone for over 20 minutes.

I've been hanging on the phone for over 20 minutes. They just do not answer calls. Dont tell me this is a one man outfit? Reviewed on: 30th January 2024

Reply from Harpenden Building Society Hi Leyla, Thanks for your feedback. As an explanation (and not an excuse) our teams are processing an unprecedented amount of applications following the launch of a market leading ISA product last week, and as such we have experienced a spike in customer queries which has resulted in longer waiting times than we would like. We have added extra resource to our processing team and are confident that this will return us our normal service levels. I'm hoping you were able to get through in the end, but if not please contact me at [email protected] and I will do my best to answer your query. With kind regards, Jon Sweeting Commercial Manager Response date: 31st January 2024

Online log in doesn't work

Not a great start, opened a new savings account with Harpenden. I've apparently been registered for online banking and need to manage the account from here but the log in details sent to me don't work. My only option is to call the 'help' desk. I've been on hold for 20 minutes and still no answer, no indication of que length. Reviewed on: 29th January 2024

Reply from Harpenden Building Society Hi Lhia, I'm sorry to understand that you have been experiencing issues with our online system. I hope my colleagues were able to assist, however if not please do not hesitate to contact me on [email protected] and I will do my best to assist. Kind regards, Jon Sweeting Commercial Manager Response date: 30th January 2024

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Family Building Society 4.52 from 657 reviews
e-Saver Account
from Principality Building Society 3.40 from 4 reviews
Savings
from Close Brothers Savings 4.86 from 2481 reviews

There's still more to see!

Harpenden Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

88% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (337)

Harpenden Building Society Branch Review

In branch service review

In branch service review

In branch service review

In branch service review

Their on-line service works like a dream.

Pleased with the sevice from Harpenden BS

very easy and quick to speak to and helpful

bit steam powered at times but nice people.

I've been hanging on the phone for over 20 minutes.

Online log in doesn't work

Do you have a different Harpenden Building Society product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024