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Harpenden Building Society: Savings reviews
Based on 353 reviews, last reviewed 27th Mar 2025
9% increase in 5 star reviews
in the past 90 daysNo new 1 star reviews
in the past 90 days
Opening hours not so good, but staff are very helpful
Opening hours not so good, but staff are very helpful
Reviewed on:
27th March 2025
About this product
Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?
Harpenden Building Society Savings reviews (353)
Not straightforward to open an account
Reply from Harpenden Building Society
Hi Ron,
Thank you for your feedback, and I can empathise with your frustrations, especially regarding sort codes and account numbers.
In a nutshell- Harpenden Building Society is not a 'clearing bank' and as such, we do not have a unique Sort Code. Instead (and similar to other smaller Building Societies) we use our bank to receive deposits and ask customers to quote their Harpenden Building Society roll number to ensure funds are credited to the correct account.
I will review th...
Response date: 19th August 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your feedback, it's really appreciated.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 25th February 2025
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your review. I'm glad that we were able to help with a difficult situation. I'll make sure that this is fed back to Gill.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 25th February 2025
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your feedback, we're thrilled that you are happy with our service.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 25th February 2025
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your comments, and we're thrilled you are pleased with our service. I will make sure that this is fed back to Bev and the team.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 25th February 2025
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your feedback and we're thrilled that you are pleased with our service. We always try to complete our work with as little fuss as possible.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 25th February 2025
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your review, we're thrilled that you are pleased with our service.
Passbooks remain an emotive subject in the Building Society world, and we do understand the importance of these to our members
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 25th February 2025
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
This is great to read. I will make sure that this is fed back to our Tring branch team.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 25th February 2025
Harpenden Building Society
Courteous and efficient.
Reply from Harpenden Building Society
Thank you for your review and we're thrilled that you are pleased with our service.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 23rd December 2024
Harpenden Building Society
In branch service review
Reply from Harpenden Building Society
Thank you for your review, it is appreciated.
Jon Sweeting
Commercial Manager
Response date: 8th January 2025
Harpenden Building Society
Poor interest
Reply from Harpenden Building Society
Hi Robert, thank you for your feedback, it is appreciated.
I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are ...
Response date: 25th November 2024
Harpenden Building Society
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