Smart Money People Logo
Share this page
Link copied

Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.44
Based on 348 reviews, last reviewed 31st Jan 2025
55% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
7%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

In branch service review Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025
Verified source

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
Simon H's avatar
Simon H
Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (348)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

5
Always friendly, and very helpful and knowledgeable. Reviewed on: 23rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
I'm so satisfied to find people behind the counter, plus they are so friendly and helpful. In this automated world I find the service to be good!. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Leighton Buzzard branch is excellent, the staff are always pleasant. I am not good with forms or money but they are always helpful and put me right. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. I will pass this onto Isabel and the Leighton team. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

4
I understand the ladies need a lunch break but to close the shop at this time is very inconvenient. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our branch hours to make sure that they are fit for purpose and will consider this as part of future discussions. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Efficient admin and good interest rates. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Everyone in the branch is very friendly and helpful. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
The staff are always friendly and helpful. Only slightly longer opening times would help. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our branch hours to make sure that they are fit for purpose and will consider this as part of future discussions. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Very efficicent and knowledgeabel. So wonderful to be able to speak to someone and get advice face-to-face. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Face-to-face service and local knowledge given. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Terrible customer service

1
I received a letter from Louise Wilson giving instructions, among other things, on how to sign online to give authority and instructions as to how to give 90 days notice to close the account. I rang twice to the Harpenden and spoke twice to Wendy. Subsequently I received a call from Louise. Her instructions in the letter were wrong and neither Wendy or Louise could help further. Louise has instructed me to make a complaint t to the FSA and send in her letter. I reminded Louise that there were extra complaints about speaking to Louise and Wendy today. I'm unsure what I need to do now. Help to resolve matters ASAP. Reviewed on: 31st October 2023
Jennifer Robinson 's avatar
Jennifer Robinson
Reply from Harpenden Building Society Hi Jennifer, Thank you for your feedback. I understand my colleague Emma has spoken to you and your husband about your experience and has agreed what we need to do next, but I wanted to reach out to you to apologise that the standard of service you received did not meet your expectations. We have raised some of the issues you have experienced with our software provider and will work with them to improve the user experience. Thanks once again, Jon Response date: 2nd November 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
The staff were very helpful and Gill advised me on ISA account advantages and helped me fill in a form to change to a higher interest account. Reviewed on: 26th October 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. I will pass this feedback onto Gill. Jon Sweeting Commercial Manager Response date: 1st November 2024
Harpenden Building Society Logo
Harpenden Building Society

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill