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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.68 (352 reviews)

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4.45

Based on 352 reviews, last reviewed 28th Feb 2025

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

In branch service review I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025

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Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (352)

Review of the Harpenden Building Society, Savings:

In branch service review

Clean, welcoming branch with kind, friendly staff. Reviewed on: 31st August 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th September 2024

Harpenden Building Society Branch Review

Face-to-face service and local knowledge given. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Terrible customer service

I received a letter from Louise Wilson giving instructions, among other things, on how to sign online to give authority and instructions as to how to give 90 days notice to close the account. I rang twice to the Harpenden and spoke twice to Wendy. Subsequently I received a call from Louise. Her instructions in the letter were wrong and neither Wendy or Louise could help further. Louise has instructed me to make a complaint t to the FSA and send in her letter. I reminded Louise that there were extra complaints about speaking to Louise and Wendy today. I'm unsure what I need to do now. Help to resolve matters ASAP. Reviewed on: 31st October 2023

Reply from Harpenden Building Society Hi Jennifer, Thank you for your feedback. I understand my colleague Emma has spoken to you and your husband about your experience and has agreed what we need to do next, but I wanted to reach out to you to apologise that the standard of service you received did not meet your expectations. We have raised some of the issues you have experienced with our software provider and will work with them to improve the user experience. Thanks once again, Jon Response date: 2nd November 2023

Harpenden Building Society Branch Review

The staff were very helpful and Gill advised me on ISA account advantages and helped me fill in a form to change to a higher interest account. Reviewed on: 26th October 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. I will pass this feedback onto Gill. Jon Sweeting Commercial Manager Response date: 1st November 2024

Harpenden Building Society Branch Review

The staff are really knowledgeable and helpful and helped me put my money into a better rate account which I really appreciated. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. I will pass your comments onto Gill and her team. Jon Sweeting Commercial Manager Response date: 1st November 2023

Harpenden Building Society Branch Review

Logging into the online service could be improved. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback. We are aware that the log in procedure for our online system could be improved and are working hard with our system provider to update to it is both quicker and easier to log in. Thanks once again for your feedback, it's appreciated. Jon Sweeting Commercial Manager Response date: 1st November 2023

Harpenden Building Society Branch Review

I like having a branch I can visit. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

I opened my account 41 years ago when I lived near to my local branch, so it was very convenient for me to pop in and speak to the staff who I found always friendly and helpful. I then moved house and now when I have reason to contact them they are still friendly and helpful and I feel confident in my dealings. Reviewed on: 26th October 2023

Reply from Harpenden Building Society That's really lovely to read. You opened your account in the year that Italy won the World Cup, Dexy's Midnight Runners released 'Come On Eileen' and the Ford Escort was the best selling car in the UK. I'm thrilled that you are still happy with us. Thank you for your lovely feedback. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

The staff were very friendly and helpful. Reviewed on: 26th October 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2023

Harpenden Building Society Branch Review

Easy to open an account in branch, some follow-up things which had to be done by phone/email, but no big thing. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback and i'm sorry that there were a couple of follow up things! We'd love to get things right first time, every time- but sometimes this is just not possible. I'm glad that overall you are pleased and appreciate the feedback. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Good location, nice friendly staff, always helpful. Reviewed on: 26th October 2023

Reply from Harpenden Building Society A lovely review to read- thank you for taking the time to feedback to us, it is really appreciated. Jon Sweeting Commercial Manager Response date: 1st November 2023

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Harpenden Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (352)

In branch service review

Harpenden Building Society Branch Review

Terrible customer service

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

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