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Harpenden Building Society: Savings reviews

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4.43
Based on 348 reviews, last reviewed 31st Jan 2025
53% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
7%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

In branch service review Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025
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Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
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Simon H
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (348)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

5
Always friendly, and very helpful and knowledgeable. Reviewed on: 23rd August 2023
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Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Like the politeness of staff. Products fully explained. Competitive interest rates. Good communication with head office. Reviewed on: 19th September 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
It's local and still offers an old-fashioned level of service. It's a pleasure to deal with such an efficient and professional provider. Reviewed on: 16th September 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Personal interactions and relationships. Reviewed on: 11th September 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
We are new customers to Harpenden. A good start for our future savings experience. Reviewed on: 8th September 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Nothing to improve at all. Always helpful and happy to help with any issues quickly and efficiently. A pleasure to go to. Always greeted with a smile and always let me know of any new accounts. Reviewed on: 8th September 2023
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Verified Member
Reply from Harpenden Building Society Wow. Thank you for your feedback and we are delighted that you are pleased with us. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Good customer service, polite and helpful. Reviewed on: 8th September 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
If only Harpenden did standing orders I'd transfer my current account! The staff know me and my wife so dealing with them is easy. Reviewed on: 8th September 2023
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Verified Member
Reply from Harpenden Building Society Thanks for your feedback and this is great to read. We have no immediate plans to introduce current accounts now or in the near future... but watch this space for exciting new initiatives that we will be launching in the next year or so. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly and reliable. Should provide interest rates leaflets more often. Reviewed on: 8th September 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. All of our interest rate information is available in our branches and on our website. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
The staff are always friendly and very helpful. They always have a smile and nothing is too much trouble; they are a credit to the company. The best Building Society in town. Reviewed on: 8th September 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Helpful, business-like and friendly staff - professional. The website was very clear and user-friendly, with all relevent documents for the account in one place. Reviewed on: 1st September 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback and I will pass this onto my colleagues in our marketing department who manage our website. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

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