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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.68 (348 reviews)

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4.43

Based on 348 reviews, last reviewed 31st Jan 2025

53% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

In branch service review Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025

Verified source

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (348)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

Regular advice of rise in rates. Reviewed on: 19th January 2024

Reply from Harpenden Building Society Thank you for your feedback. We will always update the website, and information in our branches when we raise interest rates, however in addition to this, we recommend you sign up to our newsletter (via our website) so you can keep up to date with new product releases and changes in rates. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

Harpenden Building Society Branch Review

Friendly, knowledgeable staff. Good atmosphere in branch ensures we feel part of the Society and Harpenden community. Having a branch open for personal service whereas banks are closing is great. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society I'm really pleased to read this. I will make sure that this is shared with the Harpenden branch team. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

The customer service and the savings rates are good. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

Friendly staff when visiting branch many years ago. You could increase interest rates. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thanks for your feedback. We are increasing rates on the majority of our accounts from 13th September. Jon Sweeting Commercial Manger Response date: 12th September 2023

Harpenden Building Society Branch Review

First class customer service! Unfailingly warm, welcoming, personal touch with help, advice and efficient service at all times. I have been with the Harpenden for many years and even though I am now living in Essex I have always kept my account at Radlett where the friendly customer service is impeccable, as recently demonstrated with my phone conversation with Christian and in-branch service from Catherine. Keep up your wonderful work, it's much valued and appreciated. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this was lovely to read and I will make sure that this is passed to the Radlett team. Jon Sweeting Commercial Manager. Response date: 12th September 2023

Harpenden Building Society Branch Review

Always friendly, and very helpful and knowledgeable. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

Harpenden Building Society Branch Review

You are very helpful and efficient when we eventually get through to you on the phone. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback. We are constantly reviewing our processes and up-skilling our colleagues to ensure service levels are maintained. This can be challenging, especially when we have high demand for market leading products. If the phone lines are busy, you can always email us at [email protected] Jon Sweeting Commercial Manager Response date: 2nd August 2024

Harpenden Building Society Branch Review

Customer service was excellent by Gill in Tring. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

Harpenden Building Society Branch Review

I prefer a high street branch, not everything has to be online! Vanessa was extremely helpful in explaining different accounts, and the transfer process was quick and easy. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback and i will make sure that this is passed to Vanessa. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

Staff are very friendly and helpful. The ability to make a deposit in a branch using a card would be very useful. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback and suggestion. We will take this on board for future discussions. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

I like being able to access my account locally. We no longer have any banks in the town. Staff are helpful and friendly. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

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Harpenden Building Society: Savings reviews

53% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (348)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

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