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Harpenden Building Society: Savings reviews

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4.43

Based on 348 reviews, last reviewed 31st Jan 2025

53% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

7%

4%

1%

3%

Latest highest rating:

5

In branch service review Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025

Verified source

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (348)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

5

Staff are very friendly and helpful. The ability to make a deposit in a branch using a card would be very useful. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback and suggestion. We will take this on board for future discussions. Jon Sweeting Commercial Manager Response date: 12th September 2023

Fantastic Building Society

5

Had an account with Harpenden Building Society from when I first moved there back in the 1990's. On moving away 15 years ago didn't know what to expect of the service level, but have been incredibly pleased. They remain attentive, efficient and fast! Thank you so much for many years of outstaning service. Reviewed on: 14th August 2023

Reply from Harpenden Building Society Hi Paul, Thank you for your fantastic feedback, this is really great to hear. We'll do our best to provide you with outstanding service for many more years to come! Jon Sweeting Commercial Manager Response date: 15th August 2023

Harpenden Building Society Branch Review

5

It is in my town, easy to get to and they are always friendly and helpful. Reviewed on: 8th August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

Local, helpful staff and good rates of interest available. Reviewed on: 8th August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

Very friendly and very prompt attention to requests. Reviewed on: 8th August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

Helpful staff and no long queues. Reviewed on: 8th August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

Friendly, helpful and welcoming staff at the Leighton Buzzard branch. No improvements necessary. Reviewed on: 8th August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. I'll make sure that this is fed back to the Leighton team. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

It is a friendly, family-type building society with no queues. Reviewed on: 8th August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

Excellent personal service using traditional method. Also, no woke or diversity issues being forced onto customers. Reviewed on: 8th August 2023

Reply from Harpenden Building Society Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

5

I am very pleased that your branch in Radlett is still open!. Reviewed on: 8th August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

3

You could have better rates of interest, better training of staff, and be more efficient. Reviewed on: 8th August 2023

Reply from Harpenden Building Society Thank you for your feedback. We are increasing our rates on the majority of savings accounts from Wednesday 13th September. We regularly provide team training to ensure that our colleagues have the knowledge and skill to provide our members with an exceptional level of service, so I'd be very keen to establish where you feel staff training should be focused and where improvements are required. I can be contacted at: [email protected] Thannk you, Jon Sweeting Commercial Manager Response date: 12th September 2023

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