Smart Money People Logo
Share this page
Link copied

Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.45
Based on 352 reviews, last reviewed 28th Feb 2025
20% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

4

In branch service review I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025
Verified source

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
Simon H's avatar
Simon H
Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (352)

Review of the Harpenden Building Society, Savings:

The phone is always answered and the staff are polit...

5
The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025
F's avatar
F

In branch service review

4
I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025

In branch service review

5
No improvements needed - such lovely friendly, helpful staff. Reviewed on: 28th February 2025

Lost passbook by the Royal Mail

5
The Royal Mail lost my passbook in the post The Society were very helpful in sorting the problem. The staff dealt with the matter by telephone and post. Great customer service, thanks Reviewed on: 24th February 2025
John A's avatar
John A
Reply from Harpenden Building Society Hi John, Thank you for your review and i'm glad we were able to sort this for you. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Jon Sweeting Commercial Manager Response date: 25th February 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Reviewed on: 31st January 2025

In branch service review

5
Always very friendly and professional. Not many local branches - makes it difficult for working patterns in a place where you have to travel to nearest branch. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your feedback and i'm pleased to understand that you are happy with our service. I take on board your comments regarding branch locations and working patterns. Harpenden Online provides a safe and secure way to manage your account if ever it is not convenient to get to a branch. Details can be found on our website www.harpendenbs.co.uk. In the meantime, if we can be of any further assistance to you then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
Staff are super friendly and helpful. Elizabeth has helped me recently but over the years all staff have been lovely. Reviewed on: 31st January 2025
Reply from Harpenden Building Society Thank you for your review. This is really good to read and i will make sure your feedback is passed to my colleague and her line manager. Jon Sweeting Commercial Manager Response date: 25th February 2025
Harpenden Building Society Logo
Harpenden Building Society

Always friendly and helpful and customer focussed .

5
Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025
Jaqueline h's avatar
Jaqueline h
Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
The staff are very friendly and you have got good savings accounts. Reviewed on: 27th January 2025
Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact. Reviewed on: 27th January 2025
Reply from Harpenden Building Society Thank you for your review. I'm glad that we were able to help with a difficult situation. I'll make sure that this is fed back to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025
Harpenden Building Society Logo
Harpenden Building Society

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Harpenden Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill