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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (646 reviews)

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3.09

Based on 646 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025

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About this product

Hastings Direct Car insurance reviews (646)

Review of the Hastings Direct, Car insurance:

Good customer service

Whenever I had a query the customer service team were always very friendly and willing to help would definitely recommend to family and friends Reviewed on: 25th September 2016

Claim Hell

Wife reversed car into a supermarket sign, damage to rear bumper and side light, took a year to resolve the claim and constant pressure to get the excess back via Go Compare (£250) It took around 15 months to sort out, first time I had to make a claim on Car Insurance and I would not want to go through that again , not sre why it took so long as there were no other parties involved. Needless to say at rewal the price increased signicantly , but alas they were still the cheapest I could find , so stuck with them for another year. Frustrating Claims process and disapointing considering they are one of the UK's largest Insurance Groups. Reviewed on: 23rd August 2023

Great Service, matched price renewals.

I have been with Hastings direct for 2 years now. Having contacted them for certain updates and changes I can say they are quick to reply back and help you out with your issues. Also with the renewals they matched the price with the lowest quote I could get in the market which is great as then don't have to worry to keep moving around between insurance companies. Reviewed on: 23rd August 2023

Great service

Absolutely great value and service Reviewed on: 23rd August 2023

One of the best experiences

I recently had the pleasure of securing my car insurance with Hastings, and I am absolutely thrilled with the level of service and coverage they have provided. From the moment I reached out for a quote, to the seamless sign-up process, and even through a recent renewal quote matching experience, Hastings has exceeded my expectations. Reviewed on: 23rd August 2023

One of the best

All insurance is a rip off but after dealing with many, Hastings has to be one of the best for reliability, customer care and ease of use. Reviewed on: 23rd August 2023

Great value, great company

I have been with Hastings Direct for 4 years now and have never had a reason to change. Their car insurance is great value for money, their app is so simple and easy to use and their customer service is super quick and very helpful. Every time I call I’m usually through to someone within seconds. I highly recommend using Hastings Direct. Reviewed on: 23rd August 2023

Great car insurance

Never had any problems with them always been straight with me 100% when it comes to making a claim Reviewed on: 23rd August 2023

First time customer

Really like being with Hastings direct. This is my first time being with them for an insurance product. The app is so easy to set up up and use and I got a discount for having an online policy rather than a call centre one Reviewed on: 23rd August 2023

Great service

I have been with Hastings as I am impressed with their app and service provided by them. Reviewed on: 23rd August 2023

Excellent cover made easy

Simple to use online site with excellent explanations of the cover highly recommend Reviewed on: 22nd August 2023

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View resource hub

Hastings Direct: Car insurance reviews

No new 5 star reviews

67% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Hastings Direct Car insurance reviews (646)

Good customer service

Claim Hell

Great Service, matched price renewals.

Great service

One of the best experiences

One of the best

Great value, great company

Great car insurance

First time customer

Great service

Excellent cover made easy

Do you have a different Hastings Direct product?

Want to see more from Hastings Direct?

Van Insurance

Personal loans

Motorbike Insurance

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