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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (646 reviews)

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3.09

Based on 646 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (646)

Review of the Hastings Direct, Car insurance:

Good customer service

Whenever I had a query the customer service team were always very friendly and willing to help would definitely recommend to family and friends Reviewed on: 25th September 2016

Crap

Had accident stood at side of road out of danger google Hastings direct number rang and spoke to who I thought was Hastings which in fact was a company called nationwide hire !!! Extremely worried when found I wasn't talking to Hastings. Rang Hastings who said it happens a lot !!!! Why can't they sort this problem out who's scamming who Reviewed on: 29th June 2023

Thank you Hastings

We had a car accident on the 14th June, left without a replacement vehicle, after making a complaint we were compensated and also given a hire vehicle. Thanks you Hastings customer complaints team. Reviewed on: 29th June 2023

Worse Insurance company ever

Partner had a fault accident and the car was taken to storage, garage has been assigned, but the car is awaiting collection for it to be assessed for repairs or write off, paid extra at the start of the policy for a hire car, 3 weeks on, and I keep being told until the car is not assessed either for repairs, then a courtesy car will be given by the garage, if its a write off we get a hire car. This is a complete joke, pay for comprehensive and hire car so that you are not left stranded without a car, and Hastings do not honour this, and to make matters worse the complaints team are a complete waste of time, another week or 2 before anything can be done. Totally understand a shortage of parts at the moment, but why pay for the extras when this is not honoured, a hire car should be provided until a decision is made. Would never use Hastings as an insurance provider ever again. Reviewed on: 28th June 2023

Please avoid this company

Had an accident in January not my fault person ran away was later charged it's still sitting at open claim fault today as they don't reply to emails or calls yet send you letter to say you haven't responded. I have kept all my emails to prove I have Reviewed on: 25th June 2023

Customer service appealing - Will NOT refund a huge increase in renewal even with a confirmed cancelled claim

Renewal price came through on the 27/04 due on the 26/05 for £1,681.87. Due to the below they increased my renewal to £3.131.98 and only refunded £443.80 of the £1,450.11 has been refunded to date. On the 02/05 an unexpected claim was made against me even though this claim was in Surrey.... I'm in Norfolk!! Clear and sufficient tracking evidence and CCTV evidence was sent to Hastings to prove that this trip had not been made by ourselves. Hastings would not accept any of these as clear proof (for whatever unknown reason). We also had a third party inspect the vehicle for damage to which zero evidence of any damage was found. Multiple emails and calls have been with Hastings however their service has been abysmal. On the 08/06 they confirmed that the claim had been cancelled however they have only issued a partial refund of the difference. Is it too much of a convenience that this claim was made near to when the renewal came through.... Who knows, however Hastings should not be touched as when things go wrong it will be you left out of pocket. Reviewed on: 17th June 2023

Failed to auto-renew

They sent an email to say my policy would auto-renew in April 2023. It didn't renew and I didn't realise until I got warning letter from local the police. There is almost no way of contacting this company so I did it by making a compaint which wasn't acknowedged by email. I've now gone with Chuchill who are almost as cheap and were happy to talk to me. Reviewed on: 16th June 2023

easy on-line

was easy to set up car insurance on-line with hastings direct Reviewed on: 3rd June 2023

paying more then last year

i am paying more then last year. i had a poor automatic renewal. Reviewed on: 1st June 2023

Best price, easy app

Used Hastings based on a price comp website. Happy they have all the information needed in an app and any claims/renewals can be done in-app. Reviewed on: 1st June 2023

Easy and competitive price

Been with Hastings for a few years now as I found the best price car insurance and had no issues with them so far. The app is easy to use and follow. Reviewed on: 31st May 2023

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