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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (643 reviews)

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3.07

Based on 643 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Easy to set up, renewal price the same as "new busin... Easy to set up, renewal price the same as "new business" price, all in all very good firm to deal with Reviewed on: 26th February 2025

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (643)

Review of the Hastings Direct, Car insurance:

Wish I could give 0 Stars

We have had a multi car policy with Hastings Direct for the last 2 years, our renewal is due on 1st Jan we had a quote last night +£300 increase on last year but decided to renew so rang them at 9.00am to pay in full (£920) to be told that there is a problem with our policy and their system won’t let us renew. I have spent 2.5 hours on and off the phone with them this morning just to be told they don’t know what the problem is so with less than 24 hours left on our insurance to just go elsewhere. To add insult to injury even though I paid in full last December I have received an email saying that I owe them £46.00 for cancelling the policy even though they cancelled it. To be fair their customer service people have tried their best but do come across as clueless. To think I bought my house and contents insurance with them last night I am now regretting that decision. Reviewed on: 30th December 2023

Terrible customer service - avoid!

I was insured with this company before my current insurer and had to claim due to an accident in which I was hit by another driver in an incident which I was clearly not at fault for. The accident was in July 2018. I've only very recently seen the closure of the end of this case with the payout for personal loss and injury. I had to chase them the whole way through the claims process and my car was nearly disposed of by the initial recovery company as a result. I don't think I've ever been through so much stress in my life. I will never use this insurer again! Reviewed on: 24th August 2024

overall good and clear

Generally easy to deal with, wanted to put our premium up a lot at renewal but with a black box we were able to get it close to the previous years Reviewed on: 24th August 2024

Easy set up and quick service.

Easy set up and quick service. Matched a quote from alternate provider and kept it all simple when going from year 1 to year 2 of being with them. Reviewed on: 24th August 2024

Was easy to buy, online changes are easy as well

Was easy to buy, online changes are easy as well Reviewed on: 24th August 2024

Great for car insurance

Great experience and easy to deal with Reviewed on: 24th August 2024

Poorly explained got-ya kind of scam insurance.

Poorly explained got-ya kind of scam insurance. wouldn't ever use again Reviewed on: 23rd August 2024

Reliable and good value for money

Reliable and good value for money Reviewed on: 23rd August 2024

Great and quick customer service

Although I pay nearly £1000 a year on car insurance, I had an accident recently that wasn’t my fault and Hastings were amazing. With no stress to me I got a curtesy car and physiotherapy appointments without any hassle. Reviewed on: 23rd August 2024

Competitive prices, friendly and helpful customer...

Competitive prices and friendly and helpful customer service Reviewed on: 23rd August 2024

They listen

I have been with Hastings for two years, I like that when renewal comes round I am always able to negotiate a good price for the coming year. Reviewed on: 23rd August 2024

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