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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1334 reviews)

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4.82

Based on 1,334 reviews, last reviewed 25th Feb 2025

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Rita at the H&R South Wigston branch Rita provided excellent support for us opening an additional account and moving money between accounts. She was friendly, helpfull with very good cust... Read more Reviewed on: 25th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1334)

Review of the Hinckley & Rugby Building Society, Savings:

Rita was very helpful, very clear and took me throug...

Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were her colleagues present also. So all in all, very glad I chose H&R and the South Wigston branch, to put my money away, so many thanks! Nigel. Reviewed on: 10th February 2025

Reply from Hinckley & Rugby Building Society Hi Nigel, Thanks for taking the time to tell us about your experience with Rita and the team at our branch in South Wigston. Its great to hear everyone was welcoming and that you managed to find a suitable home for your savings. We’re very happy you chose to save with the Society and if we can be of any further assistance please don’t hesitate to contact us or pop in to any of our branches. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

Very courteous and helpful on telephone and in office.

Very courteous and helpful on telephone and in office. Reviewed on: 8th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your comments on the service you’ve received from our team in Coalville, we strive to offer the same personal service in branch and over the phone so it’s great to hear that’s what you have experienced. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

We invested £100,000 in fixed rate bonds and isas.

We invested £100,000 in fixed rate bonds and isas. Sue was very polite, very helpful, very knowledgeable. We were extremely pleased. Jo Reviewed on: 8th January 2024

Reply from Hinckley & Rugby Building Society Hello Jo, thank you for taking the time to pass on your feedback about the service you received from Sue at our Coalville branch, which we will happily pass on to her personally. We’re also really happy to hear you’ve chosen the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Jill at the Spalding Branch was very efficient

Jill at the Spalding Branch was very efficient & helpful with setting my ISA up.Would definitely go back again many thanks Reviewed on: 5th January 2024

Reply from Hinckley & Rugby Building Society Hi Mr Ambrose, thank you for passing on your feedback about the service you received from Jill at our Spalding office. We’re happy to hear you decided to save with the Society and that you’ll be back to see us again in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Was very straight forward in setting up a young pers...

Was very straight forward in setting up a young persons account for our child Reviewed on: 4th January 2024

Reply from Hinckley & Rugby Building Society We’re really pleased to hear you found the process of opening your young saver account simple, thank you for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th January 2024

Excellent account setup experience

Liam was very capable of setting up our ISA accounts. Took 30 minutes. Excellent service. Reviewed on: 3rd January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback about the service you received from Liam at our Castle Street branch. It’s great to hear you chose to save with us and that you were happy with the service offered. We will happily pass your comments on to Liam personally. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th January 2024

3yr savings account

Each stage of opening this account was handled very professionally and politely. Hinckley and Rugby do offer some of the most attractive interest rates on the market. Reviewed on: 2nd January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on this feedback – it’s great to hear you were happy with the service and the savings accounts we were able to offer. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th January 2024

Cash ISA

Excellent experience. Very efficient. Used chat facility before going into the branch in Coalville. Staff were ready and prepped for when we went into the branch. Good personal approach to customers. Reviewed on: 2nd January 2024

Reply from Hinckley & Rugby Building Society Many thanks for this encouraging feedback. It’s great to hear our chat facility served the purpose well and the staff delivered the type of customer focused service we always aim for. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th January 2024

Staff were very helpful and explained what was required and phones were answered promptly

I was concerned that account payment details were given to me with a phone call to me. I was not happy with this security and requested this information by secure email which was then sent to me so that i could transfer fund within the tight deadline of 5 working days. The second account i opened I sent a checque writen out to myself by recorded post to to overcome my security concern. I am also concerned now what will happen at maturity and how I will receive the return of my funds. Reviewed on: 28th December 2023

Reply from Hinckley & Rugby Building Society Thank you for getting in touch and passing on your positive feedback about the service you received from our team. Please be assured we take the security of our customers data very seriously and have measures in place to ensure that we do not share any information with anyone but the account holder. We have passed your details on to our team at Castle Street and they will be in touch with you to discuss your concerns and reassure you of the processes we use to protect our members, as well as explain what will happen when your account matures. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Superb customer service, great savings rate

I selected a savings account with H&RBS, and as I do not live close to a branch I completed the account opening application by post, and expected to wait some time for a response as it was sent over the Christmas holiday. I was delighted to receive a call on the first possible business day to confirm that my account was already opened, and further calls to confirm receipt of the funds. The customer service I received could not have been better, and I am very happy to deal with the Coalville branch. Reviewed on: 28th December 2023

Reply from Hinckley & Rugby Building Society It’s wonderful to hear you were happy with the service you received from our Coalville branch and the speed it was delivered over Christmas. It’s always really encouraging to receive comments like this, thank you for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Great service with personal touch

Great customer service from start to finish from the staff at castle street. explain everything clearly and make sure you dont get lost in all the jargon Reviewed on: 27th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding the service you received at our Castle Street branch. It’s great to hear they managed to convey everything clearly, there are a lot of terms used in financial services which aren’t familiar, therefore one of main concerns is making sure everything is understood fully. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

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