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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1334 reviews)

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4.82

Based on 1,334 reviews, last reviewed 25th Feb 2025

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Rita at the H&R South Wigston branch Rita provided excellent support for us opening an additional account and moving money between accounts. She was friendly, helpfull with very good cust... Read more Reviewed on: 25th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1334)

Review of the Hinckley & Rugby Building Society, Savings:

Rita was very helpful, very clear and took me throug...

Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were her colleagues present also. So all in all, very glad I chose H&R and the South Wigston branch, to put my money away, so many thanks! Nigel. Reviewed on: 10th February 2025

Reply from Hinckley & Rugby Building Society Hi Nigel, Thanks for taking the time to tell us about your experience with Rita and the team at our branch in South Wigston. Its great to hear everyone was welcoming and that you managed to find a suitable home for your savings. We’re very happy you chose to save with the Society and if we can be of any further assistance please don’t hesitate to contact us or pop in to any of our branches. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

Thinking of moving to this building society.

Live in Rugby and decided check this building society out. I have been with the Halifax bank nearly all my adult life, which is just a few buildings down from H & R. Never had interest on my savings for the last 10 years with the Halifax. Went in H & R today and spoke to someone about starting an account with them, plenty of information about the interest rate’s which was very pleasing. So in the new year l will be saving my money in the H & R. Reviewed on: 21st December 2023

Reply from Hinckley & Rugby Building Society It’s wonderful you are thinking of moving your savings to the Society. The branch team in Rugby will be very happy to help you with the process and provide all the information you need regarding our products to ensure you open an account most suitable for your needs. We look forward to welcoming you in the new year! Response date: 22nd December 2023

Change bonds over to Isa

Rebecca was very helpful came in to update three accounts. Reviewed on: 20th December 2023

Reply from Hinckley & Rugby Building Society It’s great to hear you were pleased with the service you received from Rebecca at our office in Coalville, and that you managed to update your accounts as required. Thank you for taking the time to pass on your comments and for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Great service

Friendly, helpful, courteous staff . Easily able to open an account. Reviewed on: 20th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from our team in Broughton Astley. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Good service

Good service. Opened account I intended to. Reviewed on: 19th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to tell us about the service you received from our team in South Wigston, it’s great to hear you are happy and your new account was opened as planned. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Savings

Thank you for being there to be able to offer a brilliant product in savings. Helpful advice via the phone making the procedure an easy one. The passbook has arrived now, somewhat delayed by Christmas post which was expected. Reviewed on: 19th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback regarding opening a new account with the Society and, of course, thank you for choosing to save with us. Sorry to hear the Christmas post caused a little delay but very happy to hear all was delivered safely and you’re happy with the product you chose. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Always fantastic customer service!

I opened 2 young saver accounts for my grandchildren. We had our mortgage & savings with H &R and it is just the most friendly place to go to. Jeanette at Rugby has always been our point of contact & she’s as lovely now as she was many many years ago. Just the nicest person & a smiling constant in the Rugby office. She is a credit to the Hinckley & Rugby. Reviewed on: 15th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from Jeanette and our team in Rugby. Jeanette is indeed a real asset to our team, she has continued to deliver a great service to our members for many years! It’s great to hear of your experience and that you have decided to open accounts for your grandchildren too. We will ensure that your comments are shared with Jeanette and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 15th December 2023

Experience

Jill couldn’t have been more helpful and would recommend to anybody. Reviewed on: 13th December 2023

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you found our team to be helpful and that you’d recommend our services. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Very good service

Very helpful and explain things well Reviewed on: 13th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on this encouraging feedback. It’s great to hear our team were able to explain all the necessary details to you in a digestible way. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Great customer service

I was given really clear and informative advice on my existing savings accounts and which accounts would benefit my personal circumstances. It was an immediate face to face experience, where I could open an account following advice given. I did not have to wait for an appointment or have to go online. Great service. I was very impressed with the knowledge and clarity of the explanations of the products available from the gentleman who served me at the Rugby branch. Reviewed on: 12th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this valuable feedback. It’s great to hear the team in Rugby were able to talk through our products with clarity so you were able to choose which accounts suited you best. Our teams work hard to ensure the service they deliver is of a high standard, therefore it will be a pleasure to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Good rates efficient service

The process was done efficiently by post. The staff I spoke to were lovely Reviewed on: 11th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your thoughts about the service you received from our team in South Wigston. It’s great to hear that the friendly service we offer in branch also translated over the phone and you found our process to be efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th December 2023

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