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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1327 reviews)

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4.81

Based on 1,327 reviews, last reviewed 29th Jan 2025

41% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Opening a new account The business of opening a new account was smoothly and efficiently dealt with and staff were most helpful in helping fill out the paperwork. As we ar... Read more Reviewed on: 29th January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1327)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Excellent feed back

As soon as they received our application they phoned us to say everything was good to go ahead was there any questions before proceeding Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thanks for taking the time to pass on your comments regarding the service you received from our Nuneaton branch. We’re really pleased to hear you were happy with our communications. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Good

I was dealt with quickly and efficiently by Rita although I had not made an appointment. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you for passing on your comments about the service you received from Rita at our branch in South Wigston. We think it’s important our members can pop in without an appointment to deal with their savings, it’s encouraging to hear you value that facility. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

application for fixed rate ISA

No difficulty in getting through to the company and was kept informed of the process of my application by phone call and follow up email. I found this very refreshing to have friendly, 'human' contact! Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you for this positive feedback about the service you received at our branch in Castle Street. We’re really pleased to hear you decided to open an ISA account with the Society. It’s great to hear the process was straightforward and you found our team to be personable and friendly – we think this is very important and what helps stand us apart. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Excellent customer service

It is a pleasure to deal with a company that really cares about their customers. Rebecca was so helpful in assisting us to set up our charity accounts. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this lovely feedback about the service you received from Rebecca at our branch in Coalville. We’re delighted to hear you decided to open a charity account with the Society. We will happily pass on your comments to the team. Response date: 4th December 2023

Interesting interest.

Called into the Coalville branch to redesign my savings plan. After completing a previous plan I received some quality service from the Staff about a new plan. They helped me to go thru' the application form after choosing a reasonable interest bearing savings plan. I found HRBS an efficient company with High street branches for customers to seek advise an decide, in the comfort of their office, which plan to go for. A very friendly, efficient Building Society. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received from our team at Coalville. It's great to hear you had a really good experience with them, and rest assured we will pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

savings

Easy to use online, friendly helpful staff when I needed to ask a question. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for your positive feedback - it's great to hear. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

Setting up my savings bond

Customer service were excellent. Account simple and quick to open even though manual. Application form easy to download . Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback, it's great to hear you received some great customer service from our team. We're always looking at ways to improve our application process where we can - watch this space! Response date: 30th November 2023

Efficient application process

Unfortunately I was required to provide further documentation as part of the checks to open an account which I had done via postal application. That said, I found the telephone contact made to sort this out to be polite and efficient. It was reassuring to receive regular contact via phone about the progress of my successful application. Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback with us. It's great to hear you had a good experience with our staff over the phone and we will look into the point you raised around documentation you had to provide. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

Good to speak to someone on the end of the phone

I thought I was being transported to a different decade .. opening up an account was easy and I’m getting a passbook … haven’t had one of those for years ! Everyone was very helpful. Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, we really appreciate your time. It's great to hear you found it nice and easy to open an account with us, we pride ourselves on being available for our members to speak to us directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Opening an account at Coaville Branch

I have current and savings acounts with the Coalville bank branch of Lloyds bank. With possible closure of the branch, I decided to check out the remaining local financial institutions particularly for savings. A few weeks ago, I checked with the Coalvile branch of the H & R Building Society of their closure, they said no. On Saturday 25th November I went in to open a savings account. I had the various savings accounts explained to me, decided on the one to suit my needs and within 1/2 an hour the account was open. The member of staff was very personable and I was 100% happy with service I had received. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for sharing this great experience with us - remaining on the high streets of the towns and villages we serve is something we're really passionate about, and we're thrilled to have you on board. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

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