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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1334 reviews)

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4.82

Based on 1,334 reviews, last reviewed 25th Feb 2025

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Rita at the H&R South Wigston branch Rita provided excellent support for us opening an additional account and moving money between accounts. She was friendly, helpfull with very good cust... Read more Reviewed on: 25th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1334)

Review of the Hinckley & Rugby Building Society, Savings:

Rita was very helpful, very clear and took me throug...

Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were her colleagues present also. So all in all, very glad I chose H&R and the South Wigston branch, to put my money away, so many thanks! Nigel. Reviewed on: 10th February 2025

Reply from Hinckley & Rugby Building Society Hi Nigel, Thanks for taking the time to tell us about your experience with Rita and the team at our branch in South Wigston. Its great to hear everyone was welcoming and that you managed to find a suitable home for your savings. We’re very happy you chose to save with the Society and if we can be of any further assistance please don’t hesitate to contact us or pop in to any of our branches. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

Excellent customer service

It is a pleasure to deal with a company that really cares about their customers. Rebecca was so helpful in assisting us to set up our charity accounts. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this lovely feedback about the service you received from Rebecca at our branch in Coalville. We’re delighted to hear you decided to open a charity account with the Society. We will happily pass on your comments to the team. Response date: 4th December 2023

Interesting interest.

Called into the Coalville branch to redesign my savings plan. After completing a previous plan I received some quality service from the Staff about a new plan. They helped me to go thru' the application form after choosing a reasonable interest bearing savings plan. I found HRBS an efficient company with High street branches for customers to seek advise an decide, in the comfort of their office, which plan to go for. A very friendly, efficient Building Society. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received from our team at Coalville. It's great to hear you had a really good experience with them, and rest assured we will pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

savings

Easy to use online, friendly helpful staff when I needed to ask a question. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for your positive feedback - it's great to hear. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

Setting up my savings bond

Customer service were excellent. Account simple and quick to open even though manual. Application form easy to download . Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback, it's great to hear you received some great customer service from our team. We're always looking at ways to improve our application process where we can - watch this space! Response date: 30th November 2023

Efficient application process

Unfortunately I was required to provide further documentation as part of the checks to open an account which I had done via postal application. That said, I found the telephone contact made to sort this out to be polite and efficient. It was reassuring to receive regular contact via phone about the progress of my successful application. Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback with us. It's great to hear you had a good experience with our staff over the phone and we will look into the point you raised around documentation you had to provide. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

Good to speak to someone on the end of the phone

I thought I was being transported to a different decade .. opening up an account was easy and I’m getting a passbook … haven’t had one of those for years ! Everyone was very helpful. Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, we really appreciate your time. It's great to hear you found it nice and easy to open an account with us, we pride ourselves on being available for our members to speak to us directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Opening an account at Coaville Branch

I have current and savings acounts with the Coalville bank branch of Lloyds bank. With possible closure of the branch, I decided to check out the remaining local financial institutions particularly for savings. A few weeks ago, I checked with the Coalvile branch of the H & R Building Society of their closure, they said no. On Saturday 25th November I went in to open a savings account. I had the various savings accounts explained to me, decided on the one to suit my needs and within 1/2 an hour the account was open. The member of staff was very personable and I was 100% happy with service I had received. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for sharing this great experience with us - remaining on the high streets of the towns and villages we serve is something we're really passionate about, and we're thrilled to have you on board. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

They did everything perfectly from the first phone call till the end

A big thank you to all the staff we dealt with at Hinckley and Rugby, Rugby branch. The A Team top marks to you all Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your positive review, we really appreciate the time you took to share this with us! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

quick acknowledgment of savings account application

Received a phone call on the same day that my application reached the building society, confirming receipt and that the new account was being opened. Very efficient and friendly. Reviewed on: 27th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received when opening an account. It's great to hear you had a good experience. Response date: 29th November 2023

Excellent customer service

All the staff in branch were knowledgeable and helpful. They kept in constant contact and worked tirelessly to ensure I got the best saving product available. Thank you! Reviewed on: 26th November 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, it's great to hear you received great service from our branch. It's something we pride ourselves on. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

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Hinckley & Rugby Building Society: Savings reviews

4% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Hinckley & Rugby Building Society Savings reviews (1334)

Rita was very helpful, very clear and took me throug...

Excellent customer service

Interesting interest.

savings

Setting up my savings bond

Efficient application process

Good to speak to someone on the end of the phone

Opening an account at Coaville Branch

They did everything perfectly from the first phone call till the end

quick acknowledgment of savings account application

Excellent customer service

Do you have a different Hinckley & Rugby Building Society product?

There's still more to see!

Join Smart Money People

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