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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1328 reviews)

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4.81

Based on 1,328 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Rita was very helpful, very clear and took me throug... Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were h... Read more Reviewed on: 10th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1328)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Excellent Service

Our visit today was a refreshing experience, the staff member was highly knowledgeable and helped us make the right decision to help with our finances. Well pleased with the help and support that gave us a sense of confidence. Reviewed on: 5th October 2023

Reply from Hinckley & Rugby Building Society Thank you for telling us about your experience with our team at our Nuneaton branch. It’s great to hear they were able to provide you with the information you needed to make an important decision and have left you feeling confident in your choice. We will ensure this lovely feedback is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th October 2023

Very friendly

Very helpful friendly pleasent Reviewed on: 4th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to provide your feedback about the service you received at our Castle Street branch. It’s great to hear you found our staff helpful and friendly, we will share your comments with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th October 2023

Customer Care

Rita was very professional, friendly and helpful and answered all our questions. Reviewed on: 4th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for providing this lovely feedback about the service you received from Rita at our South Wigston branch. It’s great to hear about your experience and to pass on comments like this to the individual is a pleasure. We will ensure that your comments are shared with our Rita and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th October 2023

Exceptional customer service from Simon

My wife and I received exceptional customer service from Simon at the Rugby branch. Having spoken to him on the phone we travelled some distance to open an account with him. He was friendly, courteous, extremely knowledgable & highly efficient. All customer service should be this good. He is a great asset for the Hinkley and Rugby Building Society ! Reviewed on: 1st October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on this feedback about the service you received from our Rugby Office Manager Simon. It’s always great to hear feedback like this and to be able to share comments like these with the individuals is a pleasure. Please be assured your comments will be shared with Simon and our Director of Branches. Also, thank you for travelling to do business with us. We're very happy to hear you decided to open an account with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 2nd October 2023

These people are the most efficient

I deal with a number of financial institutions. I can honestly say that Jo & the team at Hinckley and Rugby Lutterworth are the most efficient people that I have dealt with in recent times. Well done and thanks. Reviewed on: 28th September 2023

Reply from Hinckley & Rugby Building Society Wow what wonderful feedback about the staff at our Lutterworth branch. Thank you very much for taking the time to pass this on to us. We will ensure that your comments are shared with the team, I am sure they will be really pleased to hear how happy you were with the service they have provided. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 28th September 2023

Very friendly and helpful

Felt assured and comfortable at the Lutterworth branch Reviewed on: 27th September 2023

Reply from Hinckley & Rugby Building Society We are really pleased to hear you were happy with the service you received at our Lutterworth branch and that they made you feel comfortable. Thank you for taking the time to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 27th September 2023

Service

I am so glad we popped into our nu Eaton branch of H&R BS. The lady we spoke to was lovely. Extremely efficient and made us feel at ease. When we went back with our completed form saw the same lady and again fabulous service. She is a credit to you and delivers an excellent customer service experience. Reviewed on: 26th September 2023

Reply from Hinckley & Rugby Building Society Thank you very much for providing us this very positive feedback about the service you received at our Nuneaton branch. It’s great you managed to speak with the same person on both occasions and that they put you at ease and helped you with the business you were carrying out. We appreciate you taking the time to get in touch, please be assured this feedback will be shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 27th September 2023

Most welcome

I received a very warm welcome on arrival and throughout my visit. Even though nobody knew me when I visited South Wigston branch I was made to feel special and was put at ease straight away Reviewed on: 26th September 2023

Reply from Hinckley & Rugby Building Society It’s heartening to hear about the welcome you received at our South Wigston branch, thank you so much for getting in touch to tell us about your experience. We will make sure that this is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 26th September 2023

Opening an ISA account

Further to a postal ISA application, I received a follow up call. I answered a few short questions which only took a few minutes. I was then advised my account would be opened. Reviewed on: 25th September 2023

Reply from Hinckley & Rugby Building Society It’s great to hear you decided to open an ISA with the Society and the process was simple. Thank you for taking the time to leave us a positive review. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th September 2023

Very efficient & helpful

Opened a savings bond very smoothly and quickly. Reviewed on: 25th September 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to tell us about the service you received when opening your new bond with our Castle Street branch. It’s great to hear that everything went smoothly, and your account was opened in a timely fashion. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 26th September 2023

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