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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1325 reviews)

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4.81

Based on 1,325 reviews, last reviewed 23rd Jan 2025

33% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent service received in your Coalville branch. Excellent service received in your Coalville branch. Very quick and easy process as a new customer. Reviewed on: 23rd January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1325)

Review of the Hinckley & Rugby Building Society, Savings:

Staff always helpful, friendly and professional

Staff always helpful, friendly and professional Reviewed on: 17th December 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide us with this encouraging feedback. It’s great to hear the staff are consistently helpful, friendly and professional, that’s exactly the type of service we aim to provide to for our members every time they get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Exceptional customer service from Simon

My wife and I received exceptional customer service from Simon at the Rugby branch. Having spoken to him on the phone we travelled some distance to open an account with him. He was friendly, courteous, extremely knowledgable & highly efficient. All customer service should be this good. He is a great asset for the Hinkley and Rugby Building Society ! Reviewed on: 1st October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on this feedback about the service you received from our Rugby Office Manager Simon. It’s always great to hear feedback like this and to be able to share comments like these with the individuals is a pleasure. Please be assured your comments will be shared with Simon and our Director of Branches. Also, thank you for travelling to do business with us. We're very happy to hear you decided to open an account with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 2nd October 2023

These people are the most efficient

I deal with a number of financial institutions. I can honestly say that Jo & the team at Hinckley and Rugby Lutterworth are the most efficient people that I have dealt with in recent times. Well done and thanks. Reviewed on: 28th September 2023

Reply from Hinckley & Rugby Building Society Wow what wonderful feedback about the staff at our Lutterworth branch. Thank you very much for taking the time to pass this on to us. We will ensure that your comments are shared with the team, I am sure they will be really pleased to hear how happy you were with the service they have provided. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 28th September 2023

Very friendly and helpful

Felt assured and comfortable at the Lutterworth branch Reviewed on: 27th September 2023

Reply from Hinckley & Rugby Building Society We are really pleased to hear you were happy with the service you received at our Lutterworth branch and that they made you feel comfortable. Thank you for taking the time to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 27th September 2023

Service

I am so glad we popped into our nu Eaton branch of H&R BS. The lady we spoke to was lovely. Extremely efficient and made us feel at ease. When we went back with our completed form saw the same lady and again fabulous service. She is a credit to you and delivers an excellent customer service experience. Reviewed on: 26th September 2023

Reply from Hinckley & Rugby Building Society Thank you very much for providing us this very positive feedback about the service you received at our Nuneaton branch. It’s great you managed to speak with the same person on both occasions and that they put you at ease and helped you with the business you were carrying out. We appreciate you taking the time to get in touch, please be assured this feedback will be shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 27th September 2023

Most welcome

I received a very warm welcome on arrival and throughout my visit. Even though nobody knew me when I visited South Wigston branch I was made to feel special and was put at ease straight away Reviewed on: 26th September 2023

Reply from Hinckley & Rugby Building Society It’s heartening to hear about the welcome you received at our South Wigston branch, thank you so much for getting in touch to tell us about your experience. We will make sure that this is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 26th September 2023

Opening an ISA account

Further to a postal ISA application, I received a follow up call. I answered a few short questions which only took a few minutes. I was then advised my account would be opened. Reviewed on: 25th September 2023

Reply from Hinckley & Rugby Building Society It’s great to hear you decided to open an ISA with the Society and the process was simple. Thank you for taking the time to leave us a positive review. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th September 2023

Very efficient & helpful

Opened a savings bond very smoothly and quickly. Reviewed on: 25th September 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to tell us about the service you received when opening your new bond with our Castle Street branch. It’s great to hear that everything went smoothly, and your account was opened in a timely fashion. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 26th September 2023

Excellent service

Erica was first class. Answered all my questions and steered me to the right investment. Being able to deal in branch was very important. Reviewed on: 21st September 2023

Reply from Hinckley & Rugby Building Society Thank you so much for this feedback. Erica is a very valued member of our team in Lutterworth, we’re so pleased she was able to assist you with your savings. Please be assured your feedback will be passed on to Eric and her team. We understand the importance of our branch network and we’re committed to maintaining our presence on your local high streets. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 21st September 2023

Extremely helpful & knew their products - but - not sure they fully understood HMRC rules/laws

According to Gov.uk, interest earned up to £10k will be notified to HMRC direct by the building society/ies - according to the member of H&R staff I spoke to, H&R will not do this. Other building societies have told me that all building societies do this. Do H&R inform HMRC of interested earned or not? Reviewed on: 20th September 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to provide us with this useful feedback. We can confirm, in line with regulations, required information regarding interest paid to members is provided to HMRC. Please accept our apologies for any confusion you experienced in branch. We know one of our team has been in touch with you to discuss this and answer any further questions you may have. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 21st September 2023

Went and collected the form filled them at home went back the funds opened the account

Nice and quick no waiting round for hour or so Reviewed on: 14th September 2023

Reply from Hinckley & Rugby Building Society We are continually working to make sure our processes and services as efficient as possible, so to hear this type of feedback is very encouraging. Thank you for taking the time to leave this positive review. If you are interested in helping us shape the products and services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 15th September 2023

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