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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1317 reviews)

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4.81

Based on 1,317 reviews, last reviewed 17th Dec 2024

28% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Staff always helpful, friendly and professional Staff always helpful, friendly and professional Reviewed on: 17th December 2024

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1317)

Review of the Hinckley & Rugby Building Society, Savings:

Staff always helpful, friendly and professional

Staff always helpful, friendly and professional Reviewed on: 17th December 2024

Linda was so helpful, supporting me with filling in...

Linda was so helpful, supporting me with filling in forms. All staff at the Wigston branch are friendly and helpful Reviewed on: 1st October 2024

Reply from Hinckley & Rugby Building Society Hi Brian Many thanks for your feedback about the service you received from Linda and the team over in South Wigston. It’s good to hear that Linda was able to assist you with the required forms and that you found the branch friendly and helpful. That’s exactly the type of service we aim to offer all of our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2024

Desperately needs a digital offer

Responsiveness and product excellent however the complete lack of digital and online options are very off-putting. I have no access to in person banking within miles of where I live, haven't had a cheque book for decades and the use off pass books and hand written application forms as a single channel seems ridiculous today. Whilst some do still prefer these and I applaud your offer, for the vast majority of us digital is absolutely the preferred access and management route for finance. Reviewed on: 1st October 2024

Reply from Hinckley & Rugby Building Society Hi Clare, Many thanks for taking the time to pass on your feedback. Please be assured this is something we are aware of, and we are currently developing an online offering which will be launched in the coming months to help address the areas you have highlighted. This will hopefully increase the accessibility for all of our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2024

Quick and efficient

The process for opening a savings account was really quick - surprisingly so for a postal account Reviewed on: 19th September 2024

Reply from Hinckley & Rugby Building Society Hi Donna, Thank you for letting us know about your experience opening a postal savings account with the Society. We’re pleased to hear this was carried out in a timely manner and that we exceeded your expectations. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Liam Hollis great customer service

I have recently set up a 5 year cash isa. This has been my first time and Liam Hollis has been there ever step of the way. If it was getting in touch with myself when I incorrectly filled out the application form or confirming the funds have been received, he was always there and been on hand when needed. Great customer services. Reviewed on: 18th September 2024

Reply from Hinckley & Rugby Building Society Hello Ashleigh, Thank you for your feedback about the service you received from Liam. It’s wonderful to hear about this type of personal service being delivered by our teams. It’s also great to hear we’ve been able to help you find a safe home for your Cash ISA allowance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Charity Savings Account

The staff at the Spalding Branch went out of their way to provide a unique solution to a investment problem our charity had. We’ll done to them. Reviewed on: 17th September 2024

Reply from Hinckley & Rugby Building Society Hi Mike, Thank you for taking the time to send us your encouraging feedback. We’re very pleased to hear you found the team in Spalding to be helpful and that the Society have been able to assist a local charity. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Friendly and Helpful Branch

We always find our visits to the branch really good- the staff are always friendly and professional. That was particularly so in our last visit when Beverley helped my wife and I to transfer our 120 day ISAs to a fixed ones. We were able to fill the forms out at a table and she kept checking if we had any questions. She was knowledgeable and very helpful- a credit to your Society Reviewed on: 11th September 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback Nick. It’s a joy to read that you found the service you received at our Nuneaton office to be friendly and professional. It’s also great to heat that Beverley was thorough and ensured you had a good understanding of the ISA products you chose, we will ensure your comments are passed on to her and her team personally. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Great service

Very efficient and so nice to be able to speak to someone over the phone, as I do not like doing things online. Reviewed on: 10th September 2024

Reply from Hinckley & Rugby Building Society Hello Andrea, Thank you for your comments, we appreciate you taking the time and are pleased to hear you were happy with the service you received. We understand that our members will have different preferences so we will continue to provide various ways for you to deal with us, hopefully providing an option that suits everyone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Introduction

Very friendly and efficient call from Liam today. Reviewed on: 9th September 2024

Reply from Hinckley & Rugby Building Society Hi Stephen Thank you for taking the time to pass on your comments regarding the service you received from Liam at our Castle Street branch. Efficient and friendly are absolutely two words we’re happy to hear. We’ll ensure we pass on this feedback to Liam and his team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Efficient

Efficient service especially as the ISA was all arranged by phone and post Reviewed on: 8th September 2024

Reply from Hinckley & Rugby Building Society Hi Michael and thank you for your feedback. It’s great to hear you found the service our Lutterworth branch delivered to be efficient and that you have chosen the Society to look after your Cash ISA savings. Please do not hesitate to get in contact should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

I spoke with Liam Hollis at the Castle Street Branch...

I spoke with Liam Hollis at the Castle Street Branch in Hinckley, He was polite, friendly and professional explaining all queries satisfactory. I did think the area given for completing paperwork was cramped and very basic. Reviewed on: 5th September 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback about your visit to our Castle Street branch with Liam. It’s great to hear you found his service to be polite, friendly and professional, and all queries were answered. Please do not hesitate to get in touch should you need any further assistance in future. I will ensure your comments regarding the private room we use for completing the paperwork are passed on to the management team. It’s always valuable to hear both the positives and negatives from our members experiences, so this is equally appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

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